Recent Posts

1

MiVoice Office 250/Mitel 5000 / Re: Record intercom calls Mitel 5000

« Last post by Tech Electronics on Yesterday at 07:27:31 PM »

unclejemima,

Yes, you can record intercom calls in two ways if this is truly a MiVoice Office 250 formally known as the Inter-Tel/Mitel 5000.

1. Set your call recording up for station side recording. I had to look up Hansen as I never heard of them but they only do line side recording. Unfortunately for you Mitel no longer sells their Call Recording software to allow you to do station side, but there may be other vendors out there that still do. Maybe look at Xarios Call Recorder or Phone Manager which is what Mitel rebranded as MiVoice Office Communication Service.

2. Have the users record the Intercom calls via the system feature Record-A-Call that records the call to the users Voice Mail box.

Thanks,

TE

2

Mitel SX200, SX2000, and older SX platforms / 200 ML/EL Linear Flash Cards

« Last post by johnp on Yesterday at 06:05:36 PM »

I was hoping someone may have the last version in the 4 meg magic bootrom image available before I scanned old drives. I do have a Ricoh pci to card bus card that will go into my burn setup. The value of the card is it can write either at 5V or 12V. All Mitel cards were/are 5V, but there were Intel cards that required 12V for the write. Mitel would boot from either.

The 4 meg card contains both the 2 meg Mitel 200 program, plus the second 2 meg for a bay control III upgrade. Think there is something still online under ICP for it. No longer have access, but able to share the program I used to flash these cards. Did work until Win7, but did look to install on Win10. I still need to put the card into my Win10 pc and see if I can read and write, software shows without issue and if requested, can provide.

3

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Access the backups

« Last post by bojo387 on Yesterday at 12:39:37 PM »

When you say it doesn't log in, what exactly happens?

4

Mitel Software Applications / Re: NuPoint UM to O365 Issues

« Last post by sarond on May 29, 2025, 10:00:15 PM »

Hi Ralph,

Yes, there is a known issue, If you have access to Mitel KMS article is SO8515.

There is a patch needed.

It appears that Microsoft made a change in the access token response between Microsoft and MSL. Extra characters were added and they caused the Nupoint to overflow its access token buffer and report an empty or bad token and abort the transaction. This started to occur the first week in May 2025. Microsoft typically roll out their changes over time so not all sites were effected at once but now Mitel has been inundated with calls reporting that the Advanced UM feature had stopped working. Once the root cause was established Mitel have a patch to resolve this.

5

Mitel Software Applications / NuPoint UM to O365 Issues

« Last post by ralph on May 29, 2025, 03:28:07 PM »

Are there any known issues with the NuPoint and O365?
Our system has stopped UM integration. Voicemails are no longer being sent to emails.
Wireshark shows it connecting and then dropping as soon as it connects.  It never gets to the point of trying to authenticate.
We

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MiVoice Office 250/Mitel 5000 / Record intercom calls Mitel 5000

« Last post by unclejemima on May 29, 2025, 01:18:41 PM »

Right now we record out incoming analog lines with software from Hansen.  It works very well.

We've had requests to also record inner office conversations between phone stations, though I'm not certain if this is technically possible using 3rd party software.

Any one know if this would technically be possible and how one would go about handling this form a technical perspective?

And yes, I know this is an odd topic, but it's actually been requested by staff as many numbers and agreements are made verbally on the phones between staff and there has been many instances where they asked to recall inner office conversations.  It would be fully transparent that the inner office calls are being recorded at all times for all staff and would be added to the staff handbook.

Looking forward to see what creative solutions may be out there1

7

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Access the backups

« Last post by Charl on May 27, 2025, 09:17:54 AM »

Ok I'm trying now to access the unit via FTP. I'm currently testing this on another unit.

I've tried through windows and other software(MobaXtrem). The popup appears for the login credentials and I've entered the correct details as for I can log into the test unit via the web browser, but it doesn't log in.

Is there any other details required for this?

8

Aastra - MiVoice Office 400 and MiVoice MX-One / Access the backups

« Last post by Charl on May 26, 2025, 03:19:54 AM »

Hello

Can anyone tell me how to access the backup files on a MVO when it shows an error when I'm trying to log in?
I believe the system software needs to be reloaded but I need to get the backups first before doing it.

I've tried using SSH but it shows that the connection refused.

9

Mitel MiVoice Business/MCD/3300 / Re: MiVB PMS over IP

« Last post by johnp on May 23, 2025, 01:41:10 PM »

If that is the case, you may need some serial to ip convertors like the USR-TCP232-302

10

Mitel MiVoice Business/MCD/3300 / Re: MiVB PMS over IP

« Last post by gbiddlecombe on May 23, 2025, 01:33:54 PM »

The Device Master is a serial port device using RS232 on RJ45 ports instead of DB9 seral ports. Should be no changes from the PBX side. They use an RJ45 to DB25 or DB9 serial cable.