Forward Number to External

[tylerlaczko]

We have our phones setup if not answered forward to my cell phone. I would like to see the original users number when forwarded but our Mitel 3300 is currently sending my office number.

EG
111-111-1111 calls my direct line 222-222-2222
direct line does not answer and forwards the call to my cell phone 222-222-2222 -> 333-333-3333 (cell phone)
The number displays as 222-222-2222 (office phone) on my cell when ringing.

I would like to pass 111-111-1111 to my cell phone 333-333-3333


I have went under Class of Service Options
Selected our class of service number (11)
Went to the following two sections

I assumed the setting was "Originator's Display Update In Call Forwarding/Rerouting      Yes" but it is not working.

Display
   After Answer Display Time      
   Calling Name Display - Internal - ONS      Yes
   Calling Number Display - Internal - ONS      Yes
   Display ANI/DNIS/ISDN Calling/Called Number      Yes
   Display ANI/ISDN Calling Number Only      Yes
   Display Caller ID on multicall/keylines      Yes
   Display Caller ID On Multicall/Keylines Timer      5
   Display Caller ID On Single Line Displays For Forwarded Calls      Yes
   Display Dialed Digits during Outgoing Calls      Yes
   Display DNIS/Called Number Before Digit Modification      No
   Display Held Call ID on Transfer      Yes
   Display Transfer Destination on Recall      No
   Hot Desk External User - Display Internal Calling ID      No
   Maintain Ringing Party During Recall      No
   Non-Prime Public Network Identity      Yes
   Originator's Display Update In Call Forwarding/Rerouting      Yes
   Suppress Delivery of Caller ID Display between Sets      No
   Suppress Delivery of Caller ID Display between Sets - Override      No
   Suppress Display Of Account Code Numbers      No
   Suppress Redial Display      No

Call Forwarding/Rerouting
   Call Forward - Delay      0
   Call Forward No Answer Timer      15
   Call Forward Override      No
   Call Forwarding (External Destination)      Yes
   Call Forwarding (Internal Destination)      Yes
   Call Forwarding Accept      Yes
   Call Reroute after CFFM to Busy Destination      No
   Call Forwarding Reminder Ring (CFFM and CFIAH only)      No
   Disable Call Reroute Chaining On Diversion      No
   Group Call Forward Follow Me Accept      No
   Group Call Forward Follow Me Allow      No
   Third Party Call Forward Follow Me Accept      No
   Third Party Call Forward Follow Me Allow      No
   Use Held Party Device for Call Re-routing      Yes

[bluewhite4]

What type of trunks do you have?

This function is often trunk dependent. With CO/POTS not able to provide this function at all, and PRI/SIP capable but depending on your providers setup and Caller ID rules. (I.E. will the provider allow you to send out Caller ID that does not ride/belong to that circuit.)

[tylerlaczko]

I have one full 23 line PRI

What specifically should I be asking my provider?
 - do you allow sending out Caller ID that does not ride/belong to that circuit.

[bluewhite4]

I have one full 23 line PRI

What specifically should I be asking my provider?
 - do you allow sending out Caller ID that does not ride/belong to that circuit.

Yes, you could ask them that.


Or, how do you dictate what outbound caller id is sent out from deskphones now? From within the Users and Services form or one of the other methods?

Try manually programming your extension to give off a phone number that wouldn't belong to the company, and see what happens when you call your cell from you desk phone.