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Author Topic: The selected device is resilient  (Read 1773 times)

Offline dust8103

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The selected device is resilient
« on: February 01, 2017, 12:02:48 PM »
When I try and Delete a Multiline IP Sets i get a message saying 'The selected device is resilient. Please use User and Services Configuration form to delete the device.'
Can someone please advise what to do next to delete the device?

Thanks
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Offline mszodiac

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Re: The selected device is resilient
« Reply #1 on: February 01, 2017, 01:38:38 PM »
Under the User and Services configuration, what is the home element and the secondary element assigned to the number you're trying to delete?

You should delete the IP set from the Home element (host).
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Offline dust8103

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Re: The selected device is resilient
« Reply #2 on: February 02, 2017, 04:12:30 AM »
Under Users and Services the number is not there.
When I do LOCATE NUMBER 7*409 the result is The number refers to a Superset 5020 IP

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Offline mszodiac

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Re: The selected device is resilient
« Reply #3 on: February 02, 2017, 01:41:36 PM »
Does 7*409 show up in the Telephone Directory?
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Offline dust8103

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Re: The selected device is resilient
« Reply #4 on: February 03, 2017, 04:20:21 AM »
The number did not show up in the telephone directory.

I got around the problem and managed to delete the number.

I changed the number in Multiline IP Sets and this caused the number to be created under Users and Devices. I was then able to delete the number.

Thank you for all your replies
« Last Edit: February 03, 2017, 04:33:20 AM by dust8103 »
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