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Author Topic: phone won't inititalize  (Read 6915 times)

Offline mayerfeld

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phone won't inititalize
« on: August 16, 2012, 05:49:08 PM »
I have a 5020IP phone. When I plug it into the network, the screen says "dhcp: offer 1 rej" then  "dhcp: offer 2 rej" etc,
What can I do to get the phone to initialize?
Thanks
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Offline ralph

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Re: phone won't inititalize
« Reply #1 on: August 16, 2012, 06:18:07 PM »
Odds are pretty good that the data port you're plugged into isn't correct.
Or --- you have a rouge DHCP server on the network.

Try unplugging another IP phone and plugging it back in to be sure it's coming up ok.  if not, then you have a DHCP server error.

Ralph
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Offline mayerfeld

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Re: phone won't initialize
« Reply #2 on: August 16, 2012, 06:28:26 PM »
I plugged in another phone after this one at the same location and it initialized perfectly...
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Offline acejavelin

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Re: phone won't inititalize
« Reply #3 on: August 16, 2012, 09:37:50 PM »
I would Restore Defaults on the phone, then go to the DHCP server in any VLANs (voice and data is applicable) and check the leases for that phones MAC address and delete them, then try again.
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Offline bobcheese

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Re: phone won't inititalize
« Reply #4 on: August 19, 2012, 03:33:49 PM »
5020's are old phones. If you have a new 3300 the chances are it is not being offered the correct DHCP options. 5020 will require the 'old' options 128. 129 etc where as newer handsets will accept option 125
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Offline ralph

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Re: phone won't inititalize
« Reply #5 on: August 19, 2012, 08:40:14 PM »
Good call BobCheese.
I forgot about that.

Ralph
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Offline august

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Re: phone won't inititalize
« Reply #6 on: August 19, 2012, 09:23:50 PM »
If I remember correctly, if you have an old 5020, other than the dual port 5020, it will not accept an ip address if you use LLDP and maybe CDP.
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Offline ralph

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Re: phone won't inititalize
« Reply #7 on: August 20, 2012, 05:52:27 AM »
So the simple work around for mayerfeld is to set the IP address statically.

Ralph
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Offline mayerfeld

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Re: phone won't inititalize
« Reply #8 on: August 20, 2012, 05:48:44 PM »
how do I set a static IP for the phone?
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Offline ralph

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Re: phone won't inititalize
« Reply #9 on: August 20, 2012, 08:05:05 PM »
Hold the 9 key while booting the phone.  It will then put you into a series of questions.  You want to Modify Static Values.

Ralph
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