« previous next »
Pages: [1]   Go Down

Author Topic: phone won't inititalize  (Read 6929 times)

Offline mayerfeld

  • Jr. Member
  • **
  • Posts: 68
  • Karma: +0/-0
    • View Profile
phone won't inititalize
« on: August 16, 2012, 05:49:08 PM »
I have a 5020IP phone. When I plug it into the network, the screen says "dhcp: offer 1 rej" then  "dhcp: offer 2 rej" etc,
What can I do to get the phone to initialize?
Thanks
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: phone won't inititalize
« Reply #1 on: August 16, 2012, 06:18:07 PM »
Odds are pretty good that the data port you're plugged into isn't correct.
Or --- you have a rouge DHCP server on the network.

Try unplugging another IP phone and plugging it back in to be sure it's coming up ok.  if not, then you have a DHCP server error.

Ralph
Logged

Offline mayerfeld

  • Jr. Member
  • **
  • Posts: 68
  • Karma: +0/-0
    • View Profile
Re: phone won't initialize
« Reply #2 on: August 16, 2012, 06:28:26 PM »
I plugged in another phone after this one at the same location and it initialized perfectly...
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4100
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: phone won't inititalize
« Reply #3 on: August 16, 2012, 09:37:50 PM »
I would Restore Defaults on the phone, then go to the DHCP server in any VLANs (voice and data is applicable) and check the leases for that phones MAC address and delete them, then try again.
Logged

Offline bobcheese

  • Sr. Member
  • ****
  • Posts: 435
  • Karma: +3/-0
    • View Profile
Re: phone won't inititalize
« Reply #4 on: August 19, 2012, 03:33:49 PM »
5020's are old phones. If you have a new 3300 the chances are it is not being offered the correct DHCP options. 5020 will require the 'old' options 128. 129 etc where as newer handsets will accept option 125
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: phone won't inititalize
« Reply #5 on: August 19, 2012, 08:40:14 PM »
Good call BobCheese.
I forgot about that.

Ralph
Logged

Offline august

  • Sr. Member
  • ****
  • Posts: 258
  • Country: ca
  • Karma: +9/-0
    • View Profile
Re: phone won't inititalize
« Reply #6 on: August 19, 2012, 09:23:50 PM »
If I remember correctly, if you have an old 5020, other than the dual port 5020, it will not accept an ip address if you use LLDP and maybe CDP.
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: phone won't inititalize
« Reply #7 on: August 20, 2012, 05:52:27 AM »
So the simple work around for mayerfeld is to set the IP address statically.

Ralph
Logged

Offline mayerfeld

  • Jr. Member
  • **
  • Posts: 68
  • Karma: +0/-0
    • View Profile
Re: phone won't inititalize
« Reply #8 on: August 20, 2012, 05:48:44 PM »
how do I set a static IP for the phone?
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5767
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: phone won't inititalize
« Reply #9 on: August 20, 2012, 08:05:05 PM »
Hold the 9 key while booting the phone.  It will then put you into a series of questions.  You want to Modify Static Values.

Ralph
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10