We are running a Mitel ICP3300 release level 5.0 PR1, software load 11.0.0.105_1, Microsoft Exchange 2010 for email and voicemail, Microsoft Office Communications Server 2007 R2 and Mitel Live Business Gateway 3.3.0.7. The issue that we are having and have had since day one is that when we receive a voice mail message or a missed call the call is recorded in the email as follows: for voice mail: Voice Mail from [EXT#]@XXX.XXX.XXX.XXX where XXX= the IP address of the ICP3300. For a missed call it reads: Missed call from [EXT#]@XXX.XXX.XXX.XXX.
What we are trying to accomplish the folowing:
1) Get rid of the ip address off of the voicemail and missed call caller ID line
2) Associate the extension number with the name of the caller.
I have searched everywhere and cannot see where the IP address is being added from. Secondly I do not understand why it is not picking up the name of the caller from either the Telephone Directory within the 3300 or from the MS Outlook contact llist.
Any assistance would be greatly appreciated.
