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Author Topic: Call center no handset  (Read 1215 times)

Offline magnus

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Call center no handset
« on: February 28, 2018, 02:23:09 PM »
Is there a way to disable the hang up button on the phones?

I have a call center that uses headsets and have removed all the handsets from the phones. If someone touches that button to hand up a call then the phone goes offhook for a couple minutes or they need to unplug the phone.
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Offline VinceWhirlwind

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Re: Call center no handset
« Reply #1 on: February 28, 2018, 05:20:46 PM »
Are you talking about the red button on a 5320?
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Offline ralph

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Re: Call center no handset
« Reply #2 on: March 01, 2018, 06:37:46 AM »
This sounds made to order for Duct Tape.
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Offline sarond

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Re: Call center no handset
« Reply #3 on: March 01, 2018, 08:14:38 AM »
Are the phones in headset mode? I thought this essentially disabled the hook switch.
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Offline magnus

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Re: Call center no handset
« Reply #4 on: March 01, 2018, 10:56:45 AM »
I am speaking of the hookswitch.

I don't think Duct tape would be acceptable in a place with "Luxury" in the name
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Offline rotary dial tommy

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Re: Call center no handset
« Reply #5 on: March 01, 2018, 11:36:02 AM »
Use transparent packing tape it's almost invisible .
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Offline VinceWhirlwind

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Re: Call center no handset
« Reply #6 on: March 01, 2018, 05:11:31 PM »
Quote from: sarond on March 01, 2018, 08:14:38 AM
Are the phones in headset mode? I thought this essentially disabled the hook switch.

I have a 5320 on my desk right now - if I put it into headset mode, the hookswitch does nothing.
If you've taken away the handsets, then the phone must be in headset mode, right?
 
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Offline ralph

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Re: Call center no handset
« Reply #7 on: March 02, 2018, 07:54:14 AM »
Quote from: magnus on March 01, 2018, 10:56:45 AM
I am speaking of the hookswitch.

I don't think Duct tape would be acceptable in a place with "Luxury" in the name

If you use luxury Duct Tape then it's a win-win.

Seriously, put the phones in headset mode.

Ralph
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Offline rotary dial tommy

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Re: Call center no handset
« Reply #8 on: March 02, 2018, 09:58:11 AM »
Can I purchase luxury Ducktape at ACE hardware it's closer to my home than Home Depot ? Quack Quack !
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Offline ralph

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Re: Call center no handset
« Reply #9 on: March 05, 2018, 07:23:09 AM »
Quote from: rotary dial tommy on March 02, 2018, 09:58:11 AM
Can I purchase luxury Ducktape at ACE hardware it's closer to my home than Home Depot ? Quack Quack !
Ace is fine but you can get the camouflage ducktape at Home Depot.  If you don't want it seen then it's better to use that.

Ralph
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