NuPoint Blind Transfer

[pakman]

Hello,

I setup a new call flow in NuPoint for our Call Center. During my testing I setup a DID to point to this new call flows mailbox and everything tested great. Meaning I have several prompts that blind transfer you out of our system to a third party vendor. Our CC 800 number comes in on a PRI and currently under system speed dial that number gets forwarded to 5000 our current embedded voicemail pilot number. I tried to flip them to NuPoint last night by removing the 5000 and entering the NuPoint Call flow inbox of 7000. That worked great but during testing when you hit any of the blind transfer options the system says your are being transferred and then dead air. Nothing happens. Any ideas on what to look at I would appreciate it.

thanks,

[ZuluAlpha]

To where are the blind transfers transferring (or supposed to be transferring)?

[pakman]

They go to several 800 numbers which are third parties.

[rotary dial tommy]

follow the smdr trail of the number .

[ZuluAlpha]

They go to several 800 numbers which are third parties.

Since those are external numbers instead of internal, use Alternate Transfer instead of Blind Transfer and try the format:

S+[number]+H

Depending on your setup you may or may not have to use the dialing prefix, so it might look like:

S+91800NXXXXXX+H

[johnp]

Might be an issue with trying to pass callers caller id on a toll free call

[pakman]

I went back and tested again with test DID that work. What I didn't catch last time is that the system does transfer me to those third parties but if you hang on the line for 5-10 seconds the call stays connected but I lose audio. Not sure if this is a provider issue or not. I'm having some other strange issue with this vendor and ring back. Once I figure it out I will circle back to this post.

thanks,