Hello,
I setup a new call flow in NuPoint for our Call Center. During my testing I setup a DID to point to this new call flows mailbox and everything tested great. Meaning I have several prompts that blind transfer you out of our system to a third party vendor. Our CC 800 number comes in on a PRI and currently under system speed dial that number gets forwarded to 5000 our current embedded voicemail pilot number. I tried to flip them to NuPoint last night by removing the 5000 and entering the NuPoint Call flow inbox of 7000. That worked great but during testing when you hit any of the blind transfer options the system says your are being transferred and then dead air. Nothing happens. Any ideas on what to look at I would appreciate it.
thanks,