Recent Posts

71

Mitel MiVoice Business/MCD/3300 / Time beside the alarm status

« Last post by thenewguy on March 05, 2025, 11:58:05 AM »

I have two controllers networked together at different locations. mivoice 3300  mxeIII and a mxe.   I just noticed that there is time and date showing up beside where the alarm clear (status ) is at the top of the page.  both systems have a different time and incorrect.  The actual date and time on the system and phones are correct.  What does this time correlate too?  I have updated one to the 9.4 and the other is waiting on money to update the controller first.  it is at 8.0

72

Mitel MiVoice Business/MCD/3300 / Re: sip password and user pin columns contain *****

« Last post by ralph on March 05, 2025, 09:21:53 AM »

You can't get or see the passwords.  All you can do is reset them.

Ralph

73

SIP On Mitel / Re: Mitel 6940W SIP Mode - No Dial Tone on Bluetooth Handset

« Last post by jwadd215 on March 05, 2025, 07:12:27 AM »

Yeah that's what I thought, I've sent it back to the supplier and I'm awaiting a replacement, hopefuully that one will work, I did try 3 different versions of SIP firmware, the phone worked on speakerphone and headset but no joy with the handset.

74

Mitel MiVoice Business/MCD/3300 / sip password and user pin columns contain *****

« Last post by yelaman on March 05, 2025, 06:12:38 AM »

Hi
I exported the User and Services Configuration report.
In the exported csv report, the sip password is empty and user pin columns contain *****
How can I get it?
Please help me solve this issue
Thank you.
Release level: 8.0 SP3 PR3
Active software load: 14.0.3.51
Platform: MXe-III

75

SIP On Mitel / Re: Mitel 6940W SIP Mode - No Dial Tone on Bluetooth Handset

« Last post by bojo387 on March 03, 2025, 09:48:40 PM »

Well, pressing/depressing the hook switch should at least show a change in the screen prompt... so if that doesn't work, then you might be right that it is faulty.

76

Mitel MiVoice Business/MCD/3300 / Re: Unknown Extension

« Last post by KGH327 on March 03, 2025, 09:04:06 AM »

System Response is as follows -

The number refers to a Suite.

Looked up that suite number and it has a single member which is extension 5009. I hadn't even considered to check under suites, and I'm surprised that feature is even being used in this particular operation.

Thanks for the info.

77

Mitel MiVoice Business/MCD/3300 / Re: Unknown Extension

« Last post by johnp on March 03, 2025, 08:21:37 AM »

Under maintenance commands do a locate number 2019 to see what it is.

78

Mitel MiVoice Business/MCD/3300 / Unknown Extension

« Last post by KGH327 on March 03, 2025, 05:59:24 AM »

Hello All,

I'm new here to this forum. I have a 6920 IP Phone, which a user has pointed out to me has the incorrect extension number diaplyed on the top banner beside the network symbol (all my phones are hard wired). The extension of the phone in question is 5009, this is it's extension and I can see it under users and devices and it's linked to the correct location and the MAC address matches the MAC of phone itself. This is definitely the phone. However on the top banner on the phone the number 2019 is displayed. I have no idea what this is, where it comes from or what it's relationship to extension 5009 is. If I phone 2019 from any handset the phone 5009 rings and only 5009 rings. If I phone 5009 from any extension, then the handset for 5009 ring and only 5009 rings. When I phone an extension from 5009 I see on the display I am getting an incoming call from 5009.
I am mystified by the incorrect number on the display - 2019.
It's not a ring group or a pick up group, I have no idea what it can be. Ther is no extension 2019 under my users and services configuration. Any ideas?

79

Shoretel - MiVoice Connect / GCCS not opening

« Last post by MarkB64 on March 02, 2025, 10:46:03 PM »

GCCS will not open. Tried running GCCS on ECC Server and from another Server with Supervisor installed.
Run 'As Administrator'
Supervisor credentials correct

Other Supervisor Apps are working. ie. Diagnostic Console opens fine, all green lights. ECC functioning fine.

MiVoice Connect
ECC Build Version 507.85.3200.0 (2018)

80

SIP On Mitel / Mitel 6940W SIP Mode - No Dial Tone on Bluetooth Handset

« Last post by jwadd215 on March 01, 2025, 04:18:52 PM »

Mitel 6940W SIP Mode - No Dial Tone on Bluetooth Handset

I have a 6940W and the bluetooth handset is paired and I have even tried a second working one and there is no audio coming through the handset on lifting it off the hook switch.

I have also tried a convential wired one and it's the same, also the audio settings are set to speaker rather than headset, I'm starting to worry now that the hook switch may be faulty, it didn't have a dial tone in original MiNET mode either, when lifting the handset the phone doesn't react at all.

Any thoughts would be appreciated, many thanks, James.