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91
Our local County Sheriff dispatchers often transfer calls from incoming caller to officers and sometimes they perform a blind transfer and the blind transfers work flawlessly, but if they stay on the call with the other parties and another call comes in when they leave the call they say it drops the other parties.

When I worked for my local telco, I'm sure I knew this (retired four years ago)...but what is the procedure for them to quickly exit the call to answer another call?

Jim
92
No, Call History only shows calls to/from the prime line (key 1) of the phone.
93
Thank you both for the replies.

Sounds like these are my options for this.

I'm guessing a lot of people use a service for this type of thing but my use case is very simple and I'll probably do it in the Micollab\MiVoice.

Thanks again.

94
Hi, I have created a second dn group of 3 buttons that appears on a few 6940 phones for a second company trunks to ring on.  when they go to call history button it doesnt show any calls to this ring group.  It only shows calls to the main company phone number that rings to the phones primary dn.  the phone will display the caller id of calls to the second company but still doesnt show in history.

I would think call history should show all calls to the phone both in and out. am I missing a setting ?
95
Mitel MiVoice Business/MCD/3300 / Re: 5330s picking up OLD IP address from 3300
« Last post by rickthegeek on February 27, 2024, 04:52:26 PM »
I think that was it! I found an old entry in there, deleted it and when I get home I will reset the phone and see if it still is failing after a while. Thanks!

-Rick
96
Using a MiCollab account for that would be the cleanest. You'd burn a Standard UCC license, but then you can have either 8 or 16 EHDU extensions assigned and the on-call staff can log in via the web client and switch the device. Set up an availability status for each on call member, and they just need to log in via the web client and change the status. They could even update the EHDU number there if there was a staffing change or someone had to send calls to an alternate number on the fly.

An uglier solution would be to set up a DISA number (with an account code on it) and then dial speed call DN's that in turn dial the forwarding FAC and associated numbers.
97
So the extension we use is a Button Directory Number on our Phantom extension. We use the Phantom extension for a bunch of directory numbers.

I'm guessing we would need to make a dedicated account for the extension we are forwarding so we could add Micollab to it?

Thanks
98
If you have MiCollab, I have solved this in the past by creating an account for them on that phantom extension and set up everyone's cell phone as a forwarding destination. They can log in and change it as often as they need.
99
Call Forwarding is working fine. We have it set up on a Phantom extension so users can use the *65 feature code with the Phantom extension to change the number the calls forward to.

This is an on-call type setup where the forward is rotated to different people's cell phones on nights and weekends.

We need these on-call people to be able to change the forwarding number when they are offsite. Like dial-in on their cell phone to change the call forwarding.

What could we set up for them to call in and change the forwarding number?

Thank you
100
Mitel MiVoice Business/MCD/3300 / Re: 5330s picking up OLD IP address from 3300
« Last post by sarond on February 26, 2024, 06:05:35 PM »
Check Trunk > IP/XNET > ICP/PBX Networking

There could be the old IP in the IP Networking tab of that form.
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