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1
Mitel Software Applications / Re: Micollab Enable Authentication - How?
« Last post by martyn on Today at 12:16:34 AM »
Where do I get the certificate from that goes on the AD server? Will the AD server guy know what to do with it, or do I need to give him instructions?
 
The certificate is signed by a trusted CA. Depending on the environment it could be as simple as requesting a web server certificate from the internal CA, if they have one, or could be a case of it having a publicly signed certificate by way of a wildcard or individual cert.

Quote
Also, slightly different issue, or maybe it's the same - when users access their MiCollab Portal it tells them there is no certificate.
The Help file for client certificates says,
 
"Manage Client Certificates
To securely authenticate connections, some applications may request a security certificate signed by the MSL server using a Mitel Certificate Authority (CA). You can manage Certificate Signing Requests (CSRs) and issued certificates using the Certificate Management panel.
To approve a CSR:
Under Security, click Certificate Management. Certificate requests waiting for approval appear under the heading Queued CSRs.
Click the Certificate ID link."
 
There is no link. Also, is this something that happens once, or once per user?
By default the MSL will use a self signed certificate. Because clients don't trust this they will receive an error when they go to the user portal. To stop this from happening you either need to load the cert in to the trusted certificates store on each system (either manually or via GPO), or generate a CSR on the server and have it signed by a trusted CA.

I am guessing by this that you are trying to complete an install for a customer? Are you trained and certified on MiCollab & MSL and understand how SSL certificates and Microsoft environments work?
2
Where do I get the certificate from that goes on the AD server? Will the AD server guy know what to do with it, or do I need to give him instructions?
 
Also, slightly different issue, or maybe it's the same - when users access their MiCollab Portal it tells them there is no certificate.
The Help file for client certificates says,
 
"Manage Client Certificates
To securely authenticate connections, some applications may request a security certificate signed by the MSL server using a Mitel Certificate Authority (CA). You can manage Certificate Signing Requests (CSRs) and issued certificates using the Certificate Management panel.
To approve a CSR:
Under Security, click Certificate Management. Certificate requests waiting for approval appear under the heading Queued CSRs.
Click the Certificate ID link."
 
There is no link. Also, is this something that happens once, or once per user?
 
3
Mitel Software Applications / Re: Micollab Enable Authentication - How?
« Last post by martyn on Yesterday at 11:10:22 PM »
Can anybody shed some light on the procedure here?
 
Where do you get it from, and where do you put it, precisely?
Which part are you stuck on?
4
Mitel Software Applications / Re: MiCollab AWV wants to install
« Last post by VinceWhirlwind on Yesterday at 11:05:28 PM »
"It's so easy it's not documented" is one way to keep the documentation brief I guess...but I am sooooo not a fan of guessing.
5
Mitel Software Applications / Re: Micollab Enable Authentication - How?
« Last post by VinceWhirlwind on Yesterday at 11:04:18 PM »
Can anybody shed some light on the procedure here?
 
Where do you get it from, and where do you put it, precisely?
6
Mitel Software Applications / Re: MiCollab AWV wants to install
« Last post by martyn on Yesterday at 10:38:33 PM »
This doesn't need any attributes to deploy, so just a standard msiexec /iq MCAClient.msi would work.
7
Mitel Software Applications / MiCollab AWV wants to install
« Last post by VinceWhirlwind on Yesterday at 10:30:01 PM »
We've got MiCollab deployed via whatever it is the Microsoft people do - I was able to help them by using information taken from the MiCollab Client Administrator Guide, which tells you that you have to edit the .msi to put the server detail and language choice in before deploying it.
 
So now when I run MiCollab Client, it is telling me I don't have MiCollab AWV installed.
 
I found http://server_IP/wd/MCAClient.msi
 
What do I do with it? I can't seem to find any doco on how to deploy this. If it doesn't need any editing, I can just give it to the Microsoft people and they can put it on for me, but if I give it them without some vital information that they need, I'm liable to set off a diplomatic incident.
 
Are there any instructions for deploying this .msi?
8
Mitel MiVoice Business/MCD/3300 / Re: Asterisk-3300 SIP call issues
« Last post by martyn on Yesterday at 07:20:13 PM »
You don't mention what version of software the system is running, but from the maintenance command can you do a SIP TCPDUMP and then attempt a call, then turn the dump off. The file can be grabbed from the vmail directory via ftp. If you can attach it here then it might provide some more clues


9
Mitel MiVoice Business/MCD/3300 / Asterisk-3300 SIP call issues
« Last post by TechGuru on Yesterday at 03:11:33 PM »
I've recently started with a software company and had a 3300 ICP dumped on my lap to get set up/configured so that our developers could write a software interface that will allow our main software product to communicate with Mitel phone systems (via OIG).

We've got most things set up and going, but in testing we're having issues getting calls passed from an Asterisk phone system into  the Mitel system. I'm sure it's something I've missed in SIP configuration, but I don't know what.

The software log file on the phone system is showing the following:

Refused to deliver a event[ServiceFailNotification; 5] without a valid session id


The two systems are connecting, because I can also see:

SIP trunk Aster.42 Account 150 Registrar 192.168.1.42 has registered successfully. The registration will expire in 3600 seconds.


What am I missing to get calls to come in? What needs changed to provide a session id - something on Mitel, or on Asterisk?

Thanks in advance for your time/help/patience.
10
MiVoice Office 250/Mitel 5000 / Re: Change Default Trunks
« Last post by Tech Electronics on Yesterday at 02:34:20 PM »
stevezemlicka,

The easiest way to handle this issue is to create a Copy/Paste extension in the system that you can use as a Template for all of the "common" default settings for you phones. Then when you create a new phone use the Copy/Paste functions to set those settings on the new phone(s).

Keep in mind that you will want to remove the check box next to the following as a minimum:
Passcode
Transfer Recall Destination

Depending on how the new phone is being used you may need to uncheck other flags as well.

Thanks,

TE
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