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Mitel MiVoice Business/MCD/3300 / Re: Hot Line doesn't work with 5302 phone MiVB 9.2
« Last post by Crowtalks on Yesterday at 09:48:52 AM »Thanks!
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MiVoice Office 250/Mitel 5000 / Adtran PRI to Mitel 5000 Auto Attendant recordings won't play
« Last post by KTSaved on Yesterday at 12:16:37 AM »Mitel 5000 fed by a PRI over copper.
Issue 1:
Moving to SIP using an Adtran 908e SIP to PRI interface for the Mitel.
I can add a route for a DID going to an extension and it rings the extension, can answer the call and two way audio works.
If I route the DID to the STAR applications, if it goes to one that plays a recording, The application answers but no recording will play. The line just stays open.
If I route the DID to a STAR that plays no recording but times out immediately to a Hunt Group, the phones ring and can be answered, but then there is no audio either way.
Does anyone know what the Mitel needs from the PRI so these things work ok? What is different between the carrier's copper PRI from a smart jack and the PRI from the Adtran?
I set the Adtran to use AT&T 5ess, which is the way the Mitel is configured to talk to the smart jack PRI. The Adtran PRI is set for 24 channels. All PRI settings are left the same when testing the PRI from the Adtran.
Issue 2:
When calling in DID routed to extension, rings and is answered, there is a high pitched tone on the calling phone. Two way audio works but the tone is only heard on the calling phone.
Issue 3:
When dialing out from an extension after 6 digits are dialed, the phone display goes to "enter extension number" and the dialing for the outside call stops.
All of the above work fine when connected to the carrier's PRI.
Does anyone know what the Mitel needs?
Is it incoming dialing plans, additional info the PRI needs to send, etc.?
I have one dialing subsitution - The SIP carrier sends 11 digits so I remove the 1 and send 10 digits to the Mitel, which allows me to call in and get this far.
Thanks.
Issue 1:
Moving to SIP using an Adtran 908e SIP to PRI interface for the Mitel.
I can add a route for a DID going to an extension and it rings the extension, can answer the call and two way audio works.
If I route the DID to the STAR applications, if it goes to one that plays a recording, The application answers but no recording will play. The line just stays open.
If I route the DID to a STAR that plays no recording but times out immediately to a Hunt Group, the phones ring and can be answered, but then there is no audio either way.
Does anyone know what the Mitel needs from the PRI so these things work ok? What is different between the carrier's copper PRI from a smart jack and the PRI from the Adtran?
I set the Adtran to use AT&T 5ess, which is the way the Mitel is configured to talk to the smart jack PRI. The Adtran PRI is set for 24 channels. All PRI settings are left the same when testing the PRI from the Adtran.
Issue 2:
When calling in DID routed to extension, rings and is answered, there is a high pitched tone on the calling phone. Two way audio works but the tone is only heard on the calling phone.
Issue 3:
When dialing out from an extension after 6 digits are dialed, the phone display goes to "enter extension number" and the dialing for the outside call stops.
All of the above work fine when connected to the carrier's PRI.
Does anyone know what the Mitel needs?
Is it incoming dialing plans, additional info the PRI needs to send, etc.?
I have one dialing subsitution - The SIP carrier sends 11 digits so I remove the 1 and send 10 digits to the Mitel, which allows me to call in and get this far.
Thanks.
3
Mitel MiVoice Business/MCD/3300 / Re: Hot Line doesn't work with 5302 phone MiVB 9.2
« Last post by ralph on March 31, 2025, 03:16:02 PM »I looked it up in the feature matrix.
The answer is "No."
Ralph
The answer is "No."
Ralph
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Mitel MiVoice Business/MCD/3300 / Re: Hot Line doesn't work with 5302 phone MiVB 9.2
« Last post by ralph on March 31, 2025, 03:07:02 PM »I've never used that device but it looks like it's a SIP phone. In that case, unless you have access to an admin page on the phone itself, I don't think you'll be able to use it as a hotline.
Ralph
Ralph
5
MiVoice Office 250/Mitel 5000 / reception line is ringing but unable to attend outside calls!
« Last post by techsupport786 on March 31, 2025, 02:02:10 PM »HI.
stuck in a Problem as i am supporting this old age Mitell 5000 system, all of sudden we are having issue that when somone calls from outside the org. it rings at reception with display on screen ( 1 call waiting on hg2001) but when we pick up the headset it does not connect to the call and hear the standard ring toon no matter which line button we press ( we have 4 lines).
all the local intercom work fines and there is no error on the main system, and i Know nothing other than the rebooting the whole system whcih i did but no luck! I have Mivoice 250 app installed on the system , any help will be appriciated please.
stuck in a Problem as i am supporting this old age Mitell 5000 system, all of sudden we are having issue that when somone calls from outside the org. it rings at reception with display on screen ( 1 call waiting on hg2001) but when we pick up the headset it does not connect to the call and hear the standard ring toon no matter which line button we press ( we have 4 lines).
all the local intercom work fines and there is no error on the main system, and i Know nothing other than the rebooting the whole system whcih i did but no luck! I have Mivoice 250 app installed on the system , any help will be appriciated please.
6
Mitel MiVoice Business/MCD/3300 / Hot Line doesn't work with 5302 phone MiVB 9.2
« Last post by Crowtalks on March 31, 2025, 12:22:27 PM »I have added a Multi-user extension that is designated to hot dial a different extension when the handset is lifted. I registered a Mitel 5302 with the extension but the 5302 ignores the hot dial. If I register a different phone (6930) the hot dial function works fine.
I also noticed when I dial another extension from the 5302 phone, there is a couple of second delay before it dials the extension.
I have hot dial working on different extensions on the system, including a couple of 5304s, but this is the 1st time I have tried it with a 5302.
Jim
I also noticed when I dial another extension from the 5302 phone, there is a couple of second delay before it dials the extension.
I have hot dial working on different extensions on the system, including a couple of 5304s, but this is the 1st time I have tried it with a 5302.
Jim
7
Mitel Software Applications / YourSite Explorer programming time periods
« Last post by gvharten on March 31, 2025, 04:30:10 AM »Hi,
I have searched the web and asked several Mitel engineers in our organization how I can program a time period in a YourSite schedule. But they couldn't help me.
I want schedules for several different time periods. For example, during time period 1 I want to route calls to number 1xxx and during period 2 to number 2xxx. I can program day by day in a schedule, but for periods such as a week, month or sometimes longer it is not desirable to do this day by day.
In the past I have programmed several Avaya pbx'es (via Avaya voicemail server) and there I could do almost everything regarding to schedules, menus etc. I hope that Mitel can do this too.
We have an Enterprise Mivoice Business cluster of 3 PBXs with Micollab server. This is an enterprise solution that I expect can also create advanced switching and schedules.
I hope someone can help me further and I hope that programming periods is possible.
I have searched the web and asked several Mitel engineers in our organization how I can program a time period in a YourSite schedule. But they couldn't help me.
I want schedules for several different time periods. For example, during time period 1 I want to route calls to number 1xxx and during period 2 to number 2xxx. I can program day by day in a schedule, but for periods such as a week, month or sometimes longer it is not desirable to do this day by day.
In the past I have programmed several Avaya pbx'es (via Avaya voicemail server) and there I could do almost everything regarding to schedules, menus etc. I hope that Mitel can do this too.
We have an Enterprise Mivoice Business cluster of 3 PBXs with Micollab server. This is an enterprise solution that I expect can also create advanced switching and schedules.
I hope someone can help me further and I hope that programming periods is possible.
8
MiVoice Office 250/Mitel 5000 / Re: Problem with reinstall of System admin and diagnostics
« Last post by ACDeezNutz on March 28, 2025, 11:31:18 PM »OpenSSL was one of the fixes for the software from the KMS.
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MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Default Password
« Last post by ACDeezNutz on March 28, 2025, 11:20:02 PM »I have a version 5 and 6.2 in my lab. I did a factory reset from the front panel on both. Both used admin / itpassw after the reset. However, if you reboot the controller before logging in, changing the password, and saving to the system flash then the old DB and login come back because you never saved anything to the card, its only in memory that the reset happened.
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Shoretel - MiVoice Connect / Noob IT person here with Shoretel issue
« Last post by Grifftech on March 28, 2025, 11:23:10 AM »So I am the new all in one IT guy at a very small business that runs Shoretel hardware for our phone system, Shortel UC 20, Shoretel SG90, InGate Sipirator and Shoretel 212k phones. So we have no issues with calls coming in but none of the phones on the system can dial out and when we try to call out it just says Reorder Tone on the phone screen.
Any tips on what I can check in Shoretel Director would be greatly appreciated. I am going to wait to the end of the day to try to reboot the hardware as a last resort
Thanks,
Grifftech
Any tips on what I can check in Shoretel Director would be greatly appreciated. I am going to wait to the end of the day to try to reboot the hardware as a last resort
Thanks,
Grifftech