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Mitel Software Applications / Re: Setting up Mitel AWC from scratch
« Last post by martyn on Today at 05:53:51 AM »
Must have been a while, it's no longer AWC any more, or MAS! MCA & MiCollab these days.

I might have a training doc somewhere, but despite it's name changes (yes more than one, AWV in between) the config and interface has not changed.
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Had this issue turned out to be Java needed an update.
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Mitel Software Applications / Setting up Mitel AWC from scratch
« Last post by rhys.ci.hughes on Today at 05:42:25 AM »
Hello All

Just wondering if anyone can help. It been a while since I initially did my Mitel MAS course and since then the versions have come thick and fast. My old AMC manual is a bit out of date and wondered if anyone had a latest version to hand??

If not a Mitel guide do you have anything that will point me in the right direction to set up AWC correctly. I have browsed the net and it seems to be a hidden secret as couldn't find much.

Thanks in advance
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I would verify if the "Set Registration Access Code" in the System Options is really set to "***", the Device Type in the User and Service Configuration is set to "5224 dual mode", the Service level is not set to "Trusted" and the MAC Address is empty and that you are pressing Superkey (the blue button) and not the Hold key.

If this doesn't help I would try to do phone factory reset and also try to assign the phone some other COS with default values.

I checked the Registration Access Code multiple times its set to *** and the replacement to ###(the defaults).
Like mentioned the device type is set tot 5224 Dual Mode, Service level is Full and the mac address has been cleared several times.
This afternoon we will indeed do a Factory Reset to see if it will help, were expecting that there is a network issue.
We don't have their complete network drawing so were not sure if there is a extra switch or anything placed.

Edit:
I just tested it with a Teleworker also a 5224 Dual Mode phone which works fine.
Only thing was I had to use the replacement code.
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I would verify if the "Set Registration Access Code" in the System Options is really set to "***", the Device Type in the User and Service Configuration is set to "5224 dual mode", the Service level is not set to "Trusted" and the MAC Address is empty and that you are pressing Superkey (the blue button) and not the Hold key.

If this doesn't help I would try to do phone factory reset and also try to assign the phone some other COS with default values. 
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Quote
Can't you export the current list then clear all them out or maybe leave one with excel then import new list
No, this does not work, at least not in the 14.0.0.97.
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Hello!

So lets jump straight into it.
A client of ours has problems with registering a 5224 Dual Mode IP Phone to their Mitel 3300.
The phone refuses to register in one of the two ways listed below:
 - Pin + Superkey, in this case ***1234(not actual number) and use the super key to send.
 - Adding the MAC address to the extension in the 3300.

Both result in the same problem, returning to the screen 'input pin and use SUPERKEY to send'.
Before shipping the phone to the customer we tested it without problem(teleworker), the phone registered and we were able to call.
But after they received it there, hooked it on(PoE), it just refuses to register to the Mitel 3300.

I myself am a mitel engineer in training where as my colleagues are already trained.
Im completely stunned as to what can be the cause of this.
My colleagues also checked my 'handy work' and confirm everything should work as it should.

And before anyone brings it up the device type is also set to 5224, with service level full.
Any help would be greatly appreciated!

P.S.
First post hoping I posted this in the right section.
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Yup, this one is set to IP in sip peer.
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Mitel Software Applications / Re: Mitel UC360 Hacked
« Last post by VinceWhirlwind on Yesterday at 10:50:41 PM »
Yes, it needs "inside" access for a couple of minutes minimum.
 
But as he says, these kinds of devices are often in rooms which are unattended and accessed by guests.
 
This risk should be mitigated through physical security measures.
 
I don't know how you stop a device from being tricked into downloading a file by being booted up on a trick switch. Maybe physically mounting the UC360 in such a way as to make the network port inaccessible, and ensuring the patch point is not accessible either.
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Is this to help people who forget their name half way through the day?
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