Release 7.2
User has requested that the ringing time on a ring-all ring group be dependant on the system service, to wit:
Night2: go straight to RAD message saying they're closed and what the opening times are
Night1: ring a couple of times, then go to the above RAD message
Day: ring forever
Schedule on Day matches what is in the RAD message [for what it's worth]. Night1 is only on for a brief period before and after Day.
Source of calls is a DDI [using DID Service].
The way I implemented this was to point the DDI at a spare user and use the Day/Night1/Night2 Call Rerouting Always to send calls to two different ring groups with different ring timers on, or to the RAD hunt group, as appropriate.
Can anyone think of a more elegant way to do this? I had originally said "yeah sure, no problem" when asked to do this because the ring group can have different CoS on day/night1/night2 and I thought I'd be able to adjust the CFNA timer on a new CoS and assign it to the group in Night1 and away we go. However, read the help and it says:
Enter the Class of Service to be assigned to all Ring Group members when the system is in Night1 service mode
so it would alter the CoS on the *members* of the group [ie the extensions] not the group itself! Needless to say this didn't work for me.
