Author Topic: i dont get Diagnostic report on mail from micollab soft phone client  (Read 1632 times)

Offline abmitel

  • Jr. Member
  • **
  • Posts: 71
  • Country: in
  • Karma: +0/-0
    • View Profile
Hi
i dont get diagnostic report on email , i select send diagnostics report , i can see the send report icon and it send the report .
n. but dont get the email. do i need to set smtp mail server details and where do i set it

Warm Regards


Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 984
  • Country: mx
  • Karma: +16/-1
    • View Profile
Re: i dont get Diagnostic report on mail from micollab soft phone client
« Reply #1 on: February 11, 2021, 11:02:49 AM »
Legacy or next gen client ?

in both case you will not get the email .

legacy : you can see the report il the micollab server diag.

next gen : in program files/ mitel /micollab .....

Offline lundah

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1210
  • Country: us
  • Karma: +66/-0
  • Senior Chief Grunt
    • View Profile
Re: i dont get Diagnostic report on mail from micollab soft phone client
« Reply #2 on: February 12, 2021, 09:00:24 AM »
The MiCollab client sends the diagnostic log to the MiCollab server under /var/logs/feedback.

Offline mark.vanderheijden

  • Full Member
  • ***
  • Posts: 130
  • Country: nl
  • Karma: +8/-0
    • View Profile
Re: i dont get Diagnostic report on mail from micollab soft phone client
« Reply #3 on: February 12, 2021, 10:44:20 AM »
If you want to get an email you have to program the "Server to use for outbound SMTP" and "Forwarding address for administrative email" in the E-mail settings form.


 

Sitemap 1 2 3 4 5 6 7 8 9 10