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Author Topic: i dont get Diagnostic report on mail from micollab soft phone client  (Read 1653 times)

Offline abmitel

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i dont get Diagnostic report on mail from micollab soft phone client
« on: February 11, 2021, 10:59:50 AM »
Hi
i dont get diagnostic report on email , i select send diagnostics report , i can see the send report icon and it send the report .
n. but dont get the email. do i need to set smtp mail server details and where do i set it

Warm Regards
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Offline sunspark

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Re: i dont get Diagnostic report on mail from micollab soft phone client
« Reply #1 on: February 11, 2021, 11:02:49 AM »
Legacy or next gen client ?

in both case you will not get the email .

legacy : you can see the report il the micollab server diag.

next gen : in program files/ mitel /micollab .....
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Offline lundah

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Re: i dont get Diagnostic report on mail from micollab soft phone client
« Reply #2 on: February 12, 2021, 09:00:24 AM »
The MiCollab client sends the diagnostic log to the MiCollab server under /var/logs/feedback.
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Offline mark.vanderheijden

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Re: i dont get Diagnostic report on mail from micollab soft phone client
« Reply #3 on: February 12, 2021, 10:44:20 AM »
If you want to get an email you have to program the "Server to use for outbound SMTP" and "Forwarding address for administrative email" in the E-mail settings form.
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