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Mitel MiVoice Business/MCD/3300 / Is there an easier way to set/change speed dial buttons?
« Last post by mivz on May 07, 2025, 04:22:47 PM »We recently switched to mitel and I am hoping I am just doing things incorrectly. Surely this is not the best way to update speed dial buttons.
Currently, when a user requests speed dial button changes, which happen frequently (K-12 school district), I find the user in the MiVB, go to Keys and update them manually. If someone wants to reorder the buttons and move some up top, I have to basically overwrite the rest of the buttons. Same with copying buttons to another phone. Copy keys>Check the boxes of the buttons> Select User Speedcall for each one> type the extensions in manually. Luckily, the display names are filled in at least. Here, we have all administration and office staff on a different model phone. If I have to update the buttons for everyone, I export all devices, extract the extension range for that school, sort by model, put the extensions into a list.
As far as I can tell, the key templates are only applied during bulk upload in the MiCollab and are basically useless once the phone is in the system.
Is this really how you do it? Is there not some template you can download, edit in excel, then upload to a specified range or extension list? Can I edit the template and repush it to those devices in which its applied? This would make sense, but I have not been able to make this work.
Currently, when a user requests speed dial button changes, which happen frequently (K-12 school district), I find the user in the MiVB, go to Keys and update them manually. If someone wants to reorder the buttons and move some up top, I have to basically overwrite the rest of the buttons. Same with copying buttons to another phone. Copy keys>Check the boxes of the buttons> Select User Speedcall for each one> type the extensions in manually. Luckily, the display names are filled in at least. Here, we have all administration and office staff on a different model phone. If I have to update the buttons for everyone, I export all devices, extract the extension range for that school, sort by model, put the extensions into a list.
As far as I can tell, the key templates are only applied during bulk upload in the MiCollab and are basically useless once the phone is in the system.
Is this really how you do it? Is there not some template you can download, edit in excel, then upload to a specified range or extension list? Can I edit the template and repush it to those devices in which its applied? This would make sense, but I have not been able to make this work.