Recent Posts

41

SIP On Mitel / Re: Recycling a 6920

« Last post by dilkie on January 07, 2026, 09:40:11 AM »

check the status to get it's ip address and connect with a web browser.. you should be able to program everything from that.

i think the default admin password is 22222.. i think.

-lee

42

SIP On Mitel / Recycling a 6920

« Last post by Linux-geek on January 07, 2026, 07:15:56 AM »

I am trying to recycle a discarded Mitel 6920.  I hope to use it to replace my ancient Polycom phone.
I have managed a factory reset to delete the previous user's details, and the phone now asks for the IP address of a Border Gateway.
The PIN number 73738 gets me into the "advanced" menu on the phone,  but there is nowhere I can load the log-in details of my own SIP server.
Does anybody know the "Magic Incantation" to do this?

43

Mitel MiVoice Business/MCD/3300 / Re: MiCollab App No Audio - 365 Cloud PC

« Last post by BillyB2 on January 05, 2026, 05:12:49 PM »

Hello

Other people using MiCollab through the Cloud PC its working fine. This specific user they tried a new headset also and tried the MiCollab Web Version but still nothing. I did a factory reset of the app also but no luck, I'm not 100% sure I feel like its a permissions issue.

When I login to the Cloud PC with this persons account on my own machine with my own headset MiCollab is fine

44

Mitel MiVoice Business/MCD/3300 / Re: MiCollab App No Audio - 365 Cloud PC

« Last post by ZuluAlpha on January 05, 2026, 03:55:40 PM »

Are other people able to get audio? Doesn't sound like a PC issue more than a teleworker or firewall issue.

45

Mitel MiVoice Business/MCD/3300 / MiCollab App No Audio - 365 Cloud PC

« Last post by BillyB2 on January 04, 2026, 08:04:29 PM »

Hello

I have someone using the MiCollab Desktop App through a Microsoft Windows 365 Cloud PC. It appears she doesn't have any sound but the sound works fine through other apps like YouTube and Microsoft Teams. I've done a Factory Reset of MiCollab and put in the new authentication key. All the settings seem OK and there is max volume in the Sound Settings on Windows for MiCollab.

Just seeing if there is any other permissions or settings I can check?

Thanks

46

Mitel MiVoice Business/MCD/3300 / Re: Problem creating or modifying ARS

« Last post by johnp on January 01, 2026, 04:55:27 PM »

might try a dbms check full before anything

47

Mitel MiVoice Business/MCD/3300 / Re: Problem creating or modifying ARS

« Last post by acejavelin on January 01, 2026, 01:20:21 AM »

Either your system parameters/capacities are messed up, or you have a database error... The most common fix for this is to backup the database and restore it, any invalid or malformed information will not be restored. Note that if ARS is messed up, it could wipe it out entirely (rare, but possible) so I would suggest exporting those forms before doing a backup/restore.

48

Mitel Software Applications / Re: MICC Ignite SSO

« Last post by ACDeezNutz on December 29, 2025, 10:22:42 PM »

MiCC YSE, Ignite, & CCMWeb supported methods:

1. Local login
2. Local AD Integration
3. CloudLink integration
4. CloudLink to Azure AD
5. CloudLink with 3rd party to Azure AD integration

You can do pretty much what ever you can think of.  It just depends on what works best for your site.  There might be even more methods supported but these are the main ones I've encountered.

49

Mitel Software Applications / Re: MICC Ignite SSO

« Last post by kokolino23 on December 28, 2025, 04:58:51 PM »

Once you enable cloudlink, you'll have to run the setup wizard again if you need to disable it.

Sent from my Pixel 8 Pro using Tapatalk

50

Mitel Software Applications / Re: MICC Ignite SSO

« Last post by kokolino23 on December 28, 2025, 04:56:44 PM »

sso for MICC refers to using cloudlink authentication not AD authentication
you would need to have a cloudlink account and link the customers cloudlink to their azure

Then you can run the setup wizard and change the authentication type to cloudlink ( micc must be above a certain version to support it)

NOTE : any change to authentication requires that all client access ( including YSE ) uses the new authentication methid

you cant have any locally authenticated accounts once the server has been changed

You're spot on with this! I agree with your statement

Sent from my Pixel 8 Pro using Tapatalk