Recent Posts

21

Aastra - MiVoice Office 400 and MiVoice MX-One / How MiVoice 470 treat MOH

« Last post by AbedQuqa on February 03, 2026, 04:53:31 AM »

We have a MiVoice 470 in Austria.

Issue:

When Austrian callers (+43) call in, the announcement plays, but Music on Hold (MOH) is silent.

When German callers (+49) call in, both the announcement and MOH work correctly.

Both calls terminate on the same system.

Questions:

Could this be related to early media / SIP carrier behavior for Austrian numbers?

Does MiVoice 470 treat MOH vs announcements differently (pre-answer vs post-answer)?

Which trunk, routing, codec, or MOH settings should be checked to ensure MOH is sent correctly for Austrian inbound calls?

Are there known carrier interoperability limitations in Austria affecting MOH on inbound SIP calls?

22

Mitel MiVoice Business/MCD/3300 / Re: Mass Provision SIP on Mitel-Simple Solution Available?

« Last post by Biggie3300 on February 03, 2026, 12:42:11 AM »

I use the Yealink provisioning server, from my understanding up to 1000 devices under management is free from Yealink.  It is not the most easy to understand portal and the first one tried would not allow configuration to be pushed out to device but once found the correct portal is working great. Think the first portal my boss sent me was the reseller which only allows view of devices but the full device management for me based in AUS is https://au.ymcs.yealink.com/manager/login
I use to provision phones to connect to cloud based MBG servers and if using TLS then there is an option in the phones to turn off only accept trusted certificates and then will connect to MBG using TLS.  These are primarialy Yealink DECT phones.
The only thing I have not been able to get the portal to do is overwrite the default password for Web gui login as I added these lines into configuration manually.
On the Yealink support website there is also a phone configuration generator tool that can generate a lot of config files per mac address and then these can be uploaded into the device management portal to provision to end devices.
You will need to know both the device MAC address and also the serial number, named machine ID in the portal, both are listed on the box to add devices in the portal.
I have only just started using this but so far it has been excellent, especially if need to update configurations to already connected devices that are on sites with no remote access and the ability to push out firmware updates to both fixed devices or DECT base stations and the connected handsets is gret.

23

Mitel Software Applications / Re: Unable to access NuPoint Web Console

« Last post by sarond on February 02, 2026, 05:31:21 PM »

Looks like there is also a patch for certain versions of MiCollab

24

Mitel Software Applications / Re: Unable to access NuPoint Web Console

« Last post by ZuluAlpha on February 02, 2026, 08:41:29 AM »

I remember getting this with a specific browser, but it sounds like you tried that. Clearing all your cookies for it may help too.

25

Mitel MiVoice Business/MCD/3300 / Re: Mass Provision SIP on Mitel-Simple Solution Available?

« Last post by johnp on January 31, 2026, 09:03:24 AM »

Just looking at the file, see nothing regarding a sip password request. Also would like to know if this is a tftp or http/https server, either one could be hosted on a newer system. I would assume the file name for each set would be it's mac.cfg

26

Mitel Software Applications / Re: Unable to access NuPoint Web Console

« Last post by sarond on January 31, 2026, 07:58:28 AM »

Seems to be a known issue on versions of MiCollab below 9.6.013

Key Details:
• Issue: Google Chrome and Microsoft Edge latest versions prevent accessing NuPoint Web Console
• Symptoms:
  - Clicking on NuPoint Web Console from MiCollab Server-manager
  - Main screen only shows "Administrator logged-in"
  - Menu items display MiCollab Server manager options instead of Web Console

Recommended Actions:
• The knowledge base suggests an upcoming MiCollab 9.6 release (version 9.6.013) as a potential resolution
• Recommended troubleshooting steps:
  1. Check browser compatibility
  2. Verify MiCollab server version
  3. Consider upgrading to the upcoming 9.6.013 release

27

Mitel Software Applications / Re: Unable to access NuPoint Web Console

« Last post by sarond on January 31, 2026, 07:54:41 AM »

I have seen that before, can't remember what the issue was.

Work around was to log directly into NuPoint I believe by trying https://{micollab-server}/npm-admin

28

Mitel MiVoice Business/MCD/3300 / Re: Mass Provision SIP on Mitel-Simple Solution Available?

« Last post by sarond on January 31, 2026, 02:22:21 AM »

Just so that I am understanding this.

You are trying to connect Yealink phones to a Mitel PABX and you want to be able to provision the phones automatically if possible using config files etc...

I'm familiar with Mitel phones but not dealt with Yealink. Although I'm sure it will be possible.

29

Mitel MiVoice Business/MCD/3300 / Re: Mass Provision SIP on Mitel-Simple Solution Available?

« Last post by johnp on January 30, 2026, 11:33:19 AM »

Thanks for sharing your work

30

Mitel MiVoice Business/MCD/3300 / Re: Mass Provision SIP on Mitel-Simple Solution Available?

« Last post by Curtis-at-Travis on January 30, 2026, 11:25:38 AM »

Here is the example config....