Recent Posts

21

Mitel MiVoice Business/MCD/3300 / MOVED: Password Length Limitation on MiVoice Business 5000

« Last post by ralph on May 16, 2025, 06:46:12 AM »

This topic has been moved to MiVoice Office 250/Mitel 5000.

https://mitelforums.com/forum/index.php?topic=15459.0

22

Mitel MiVoice Business/MCD/3300 / Re: MiVB PMS over IP

« Last post by acejavelin on May 15, 2025, 09:33:58 PM »

You guys might need to get out the crayons to explain this to me, lol. 
Hospitality system, existing with a PMS system set up and running.  Customer needs to insert a 'Device Master', with a new IP address in between the PMS and the Mitel controller.  Spent a load of time digging around manuals and I can't find where the Mitel has the PMS IP address in order to change it.
My conclusion is therefore - it doesn't.  It just sends the information out the designated ports, and it's up to the PMS or this new device to listen, intercept, and send to those ports.

Is this correct?

You don't set anything in the Mitel... it has ports open that you need to set the PMS system to talk to. Pretty sure it's 15374 for PBX and 6830 for embedded VM. Pretty much all you do is set the protocol (HIS or Hyatt Encore) and make sure the PMS can make the connection the Mitel's IP address, often a router is needed if the PMS system is on different subnet than the MItel.

Note this is all in the embedded help in the MiVB in the Hospitality - Property Management System feature section.

23

MiVoice Office 250/Mitel 5000 / Password Length Limitation on MiVoice Business 5000

« Last post by jlopez on May 15, 2025, 08:39:15 PM »

Hi everyone,

I'm currently working with a MiVoice Business 5000 system and attempting to register a SIP Trunk with our carrier. However, I’ve run into an issue with the SIP authentication.

The carrier provides a SIP password that is 32 characters long, but it seems the MiVoice system only supports a maximum of 26 characters for the SIP trunk authentication password field.

I’ve searched through the documentation and configuration menus, but I haven't found any setting or workaround that allows me to extend or bypass this limit. Has anyone encountered this problem before? Is there any way to expand the password field length in MiVoice Business 5000 or any workaround for this issue?

Any insights or suggestions would be greatly appreciated.

Thanks in advance!

24

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« Last post by ralph on May 15, 2025, 04:27:18 PM »

If you want it to go into mailbox 1112, be sure that the call queues to it for at least 1 second.

Ralph

25

Mitel Software Applications / Re: New to This forum and MItel

« Last post by Huggy bear on May 15, 2025, 03:17:41 PM »

Thank you!

26

Mitel Software Applications / Re: New to This forum and MItel

« Last post by johnp on May 15, 2025, 01:43:38 PM »

Think you should look in MiCollab/Nupoint for the mailbox, might needs the advanced option

27

Introduction and Announcements / MOVED: New to This forum and MItel

« Last post by johnp on May 15, 2025, 01:42:08 PM »

This topic has been moved to Mitel Software Applications.

https://mitelforums.com/forum/index.php?topic=15457.0

28

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« Last post by johnp on May 15, 2025, 01:40:06 PM »

Could create a mailbox 1111 with a callflow that has the option to record to the desired shared box. There are likely other ways to get where you want but don't know the full ACD path and requirements.

29

Mitel MiVoice Business/MCD/3300 / Re: ACD Call Path

« Last post by bvtech on May 15, 2025, 01:08:08 PM »

10.0.2.10 is the current software.

It seems to me that the issue is when Path 1 is unavailable and reverts over to path 2.  Path 2 will not transfer the call to the correct extension mailbox when path 1 does not answer.  If I change the DID number so that path 2 answers immediately, then pressing 1 goes to the correct destination.  It has something to do with the handoff from path 1 to path 2.

30

Mitel Software Applications / New to This forum and MItel

« Last post by Huggy bear on May 15, 2025, 01:02:16 PM »

Hello all, I was not sure where to place this since i am new to forums in general.
I am new to the IT world and the use of Mitel.
My question is:
I did get a request to fix the voice mail that is being directed to the users' email and from there the user listens to it on their machine.
Where do i go in the settings to fix this, so i can help this user.

1.point me in the right direction/ path to fix
2.Is there any more info needed
3.thank you

I would have looked at our documents, but the previous IT team didn't do much of that and i will make documentation


Some info
IP phone is a Mitel 5320e
Micollab
MiVoice Business