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Mitel MiVoice Business/MCD/3300 / Re: Mitel Incoming Calls Notifications/Alerts?
« Last post by BillyB2 on October 22, 2025, 06:59:08 PM »Yes I found it, was in our MiCC under WorkFlows. All good, thanks!
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22
Mitel MiVoice Business/MCD/3300 / Re: Mitel Incoming Calls Notifications/Alerts?
« Last post by sarond on October 22, 2025, 06:16:05 PM »I believe you have an MiCC.
Check the Workflows in there for your IT support line, you might find your answer
I believe what could be happening is that when a call enters the call flow and there is an email trigger before transferring the call.
Check the Workflows in there for your IT support line, you might find your answer
I believe what could be happening is that when a call enters the call flow and there is an email trigger before transferring the call.
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SIP On Mitel / Re: Configure SIP Account on 5320e while in SIP mode
« Last post by johnp on October 22, 2025, 04:50:17 PM »Yes this should be available with more language files.
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SIP On Mitel / Re: help with configuring Grandstream HT802V2 for SIP to Analog through MBG
« Last post by johnp on October 22, 2025, 04:44:51 PM »Generally speaking, the MBG uses different user names and passwords for the internal and external sides. Also would need to verify necessary ports are open to the MBG if it behind a firewall. You can modify external info if needed and it may need to be done for the password.
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SIP On Mitel / help with configuring Grandstream HT802V2 for SIP to Analog through MBG
« Last post by HungryHippo on October 22, 2025, 02:21:22 PM »Good Day sirs,
Im trying to get the Grandstream HT802V2 configured to work with MBG, what im doing is to have an analog phone at a remote location to have a working line connected to our pbx. What i'm setting up is to have the SIP ATA authenticate to Mitel Border Gateway and get an extension working for the analog phone. Can you provide me some insight on the configuration i needed to make it work. if I set it up inside our network I can get it to work just fine but having it to go through the MBG is a different case. Im not sure what im doing wrong or not doing at all.
Im trying to get the Grandstream HT802V2 configured to work with MBG, what im doing is to have an analog phone at a remote location to have a working line connected to our pbx. What i'm setting up is to have the SIP ATA authenticate to Mitel Border Gateway and get an extension working for the analog phone. Can you provide me some insight on the configuration i needed to make it work. if I set it up inside our network I can get it to work just fine but having it to go through the MBG is a different case. Im not sure what im doing wrong or not doing at all.
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Mitel MiVoice Business/MCD/3300 / Mitel Incoming Calls Notifications/Alerts?
« Last post by BillyB2 on October 22, 2025, 12:07:49 AM »Hello
I don't know if anyone can help with this, but we use Jira for our ticket system and we basically any time an end user calls our IT Support Line it will then automatically generate a ticket in Mitel of the said extension that is calling and if a voice message is left if we don't answer it makes a ticket for that.
I am just seeing would this be something we can change in the back end of Mitel? Possibly in the MiVoice Business Server or Mitel MiCollab Server settings or more so on the ticket site of things? I had a look around but I am not entirely sure. It's like a notification setting somewhere?
Thanks
I don't know if anyone can help with this, but we use Jira for our ticket system and we basically any time an end user calls our IT Support Line it will then automatically generate a ticket in Mitel of the said extension that is calling and if a voice message is left if we don't answer it makes a ticket for that.
I am just seeing would this be something we can change in the back end of Mitel? Possibly in the MiVoice Business Server or Mitel MiCollab Server settings or more so on the ticket site of things? I had a look around but I am not entirely sure. It's like a notification setting somewhere?
Thanks
27
MiVoice Office 250/Mitel 5000 / Re: compact flash
« Last post by Teck900 on October 21, 2025, 11:32:54 AM »ive tried with hdd raw copy and still the license doesnt work..
ive even tried where you enable the support account in the maintenance accounts then go to software license operation and put in proj3MATRIX but still haven't got it to work
if anyone has any insight that would help
ive even tried where you enable the support account in the maintenance accounts then go to software license operation and put in proj3MATRIX but still haven't got it to work
if anyone has any insight that would help
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Mitel MiVoice Business/MCD/3300 / Re: 3300 ESM Too many active sessions
« Last post by sunspark on October 21, 2025, 04:52:40 AM »Kurt,
Where do you change the session time out?
Ralph
System Propreties -> system administration > system security Management -> User session inactivity period
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Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Grandstream HT813 gateway configuration on compact mitel 5000
« Last post by Jackson on October 20, 2025, 12:28:23 PM »I'm sharing my current setup with you. If anyone can tell me what's going on, that would be great!
Honestly, I don't understand anything, but it might be the Mitel routing that's not working.
Except I have no idea what configurations are needed to make it work.
My setup is as an image in the PDF attached to this post
Honestly, I don't understand anything, but it might be the Mitel routing that's not working.
Except I have no idea what configurations are needed to make it work.
My setup is as an image in the PDF attached to this post
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Mitel MiVoice Business/MCD/3300 / Re: Toll fraud help
« Last post by johnp on October 20, 2025, 09:34:13 AM »I would also check all mailbox destination dialing to make sure non have been compromised, check to see if dial any number is an programmed vm option.