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Mitel MiVoice Business/MCD/3300 / Re: Call Pickup /no answer
« on: August 06, 2014, 05:03:33 PM »
Got it Ralph! Thanks for the replies.
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Mitel MiVoice Business/MCD/3300 / Re: Call Pickup /no answer
« on: August 06, 2014, 03:27:16 PM »
So, i'm gathering if I get a 5340 then this can happen? Or is there a way to route teh call to another hunt group??
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Mitel MiVoice Business/MCD/3300 / Call Pickup /no answer
« on: August 06, 2014, 02:29:41 PM »
We have a couple console operators that handle all calls and when things get busy the phone just rings. It there a code that we can program into all the phones in the area to pickup an incoming call? We have a few normal users that can help with the incoming calls if we can do this. Any help is appreciated. THanks!!
Perry
Perry
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Mitel MiVoice Business/MCD/3300 / Re: Console Operators
« on: July 30, 2014, 11:17:59 AM »
Thanks for the info!!
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Mitel MiVoice Business/MCD/3300 / Console Operators
« on: July 30, 2014, 09:53:45 AM »
Good Morning All,
First for my disclaimer. I come from the 5000 world so still getting use to the 3300. We have a couple extensions that are console operators. How do you change the name associated with that extension?? Any help is appreciated. Thanks!!
Perry
First for my disclaimer. I come from the 5000 world so still getting use to the 3300. We have a couple extensions that are console operators. How do you change the name associated with that extension?? Any help is appreciated. Thanks!!
Perry
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Mitel MiVoice Business/MCD/3300 / Re: Remote office phone Setup
« on: June 11, 2014, 04:59:42 PM »
Thanks lundah! I will give those a try and report back. Might be a day or so. I want to say thanks to all that are active on this site. Very quick responses to us less fortunates. Thanks again!
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Mitel MiVoice Business/MCD/3300 / Re: Remote office phone Setup
« on: June 11, 2014, 04:43:35 PM »
Not sure if it's been done on the other phones or not. I haven't been here that long. What i do know is that teh other phones work and they have a computer hanging off them as well.
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Mitel MiVoice Business/MCD/3300 / Re: Remote office phone Setup
« on: June 11, 2014, 02:30:39 PM »
I guess we can try the telelworker idea. Does it matter what type of phone it is? These are teh 5304 IP phones. What would explain the other phones in the remote office working just fine???
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Mitel MiVoice Business/MCD/3300 / Re: Remote office phone Setup
« on: June 11, 2014, 01:38:38 PM »
Here is an update...We brought the phone back to the main office and tried to set it up and it works fine here. What we are puzzled about now is why the other phones in the remote office are working.
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Mitel MiVoice Business/MCD/3300 / Re: Remote office phone Setup
« on: June 11, 2014, 10:58:53 AM »
its a brand new phone. Have the phone setup and the mac address setup.
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Mitel MiVoice Business/MCD/3300 / Re: Remote office phone Setup
« on: June 11, 2014, 10:19:15 AM »
Vlan is different. The other phones are working fine but this new one is giving us option 128 missing. Switch ports are fine vlan settings are correct. We tried is a known good port adn stil get teh same message.
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Mitel MiVoice Business/MCD/3300 / Re: Remote office phone Setup
« on: June 11, 2014, 09:50:42 AM »
Do we need to setup teleworker if this is on our network? That office is on our network just a separate VLAN.
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Mitel MiVoice Business/MCD/3300 / Re: Remote office phone Setup
« on: June 11, 2014, 09:37:53 AM »
When we try to hold down 7 during a reboot it doesn't ask us for Teleworker. should it? It goes right into the config. WE have a netro E connection to this office over a certain VLAN
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Mitel MiVoice Business/MCD/3300 / Remote office phone Setup
« on: June 11, 2014, 09:28:42 AM »
We have a remote office that has 3 phone in it now. WE are trying to add a 4th and everything looks like it's setup correctly but we are getting the option 128 missing message. When we look at the other phones, none of them say they are on DHCP but yet there is no static IP assigned either. Can anyone give me a little push on how to get this setup correctly? Any help is appreciated. Thanks!
Perry
Perry
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Mitel MiVoice Business/MCD/3300 / Re: Faxing Communication Problem
« on: June 09, 2014, 11:13:11 AM »
Ralph, you hit the nail on the head! We ended up having to put two pauses prior to dialing out. We have two pauses then 9 then two more pauses to get it to work. thanks for all the sugestions guys. I really do appreciate the help!!