Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« on: October 08, 2025, 07:17:46 PM »

understood on removing the 9! Tech Electronics - certainly didn't want to do that.

Got the request completed. Better Title "Can't find DN + Hide the 9 from the display phone IP5312."

DN issue: Ended up, someone transposed the DN in the ticket.! 

I got the phone to hide the 9 on the display using the "Personal Key" option programming through the phone, see below.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I ended guiding the end user through creating a Personal Keys that used the 9, and made Private, so it wouldn't show on the Display.

Press the Blue Super Key
Scroll using the # key to Personal Keys
Use the Star Key for “Yes”
Press the key you want to program
Press * to Change
Enter the number you would like to add. “9”
Press Key to save
Asked to Make Private
Press * = Yes  Press # = No
“Key Saved” displayed.
If needed Press the Blue Super Key to get out of programming…

The option in the attached picture may have worked!

2

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« on: October 07, 2025, 07:47:54 PM »

Thanks @ bojo387!

System Administration → Maintenance and Diagnostics → Maintenance Commands

seems to be where I enter those commands you mentioned.
Appreciate your input!

3

Mitel MiVoice Business/MCD/3300 / Re: Finding an extension + Pressing a button for an outside line

« on: October 07, 2025, 10:24:53 AM »

Can you tell me where I enter those maintenance commands, please?

I'm at the web-gui level (that's what the contractor has given me access to) sometimes they log in with "system" other times with "administrator" / "admin" usernames.

Is there documents online I can look at also?

I just got a picture of the phone type 50005847 5312 IP Phone

4

MiVoice Office 250/Mitel 5000 / Re: individual phones - extend Forward No Answer to Voicemail?

« on: October 07, 2025, 01:06:25 AM »

Forgot to come back and say thank you!
That fit the bill, and worked!
Thanks again Tech Electronics!

5

MiVoice Office 250/Mitel 5000 / Re: compact flash

« on: October 07, 2025, 01:04:40 AM »

BCM... ahhh... _ Just wanted to say hello! - I had thought of something like that for the 10 sites I'm supporting! - Let us know if it works for you!

6

Mitel MiVoice Business/MCD/3300 / Can't find DN + Hide the 9 from the display phone IP5312

« on: October 07, 2025, 12:49:16 AM »

Have kinda weird question.

Remoting to the site thru a contractor.. - Just a "one-off" service call, so, I have no "history" with the end customer.

Task is to make x3306 to be able to dial out, without showing the 9 on the display...

Person in Charge, dials an outside number on the phone.
Then hands the phone to the person needing to talk.
Hiding the 9 code from the people that are talking on the phone, so they don't make outgoing calls from their rooms.

I believe placing a button with ARS/Speedcall button with "9" will accomplish the task (any correction on that appreciated!)


The weird question!

I can't find the extension...There are multiple systems tied together / Certificates are a mess (having to log into each one, versus, clicking a link and opening the programming.) I can't find the x3306 in the Directory!

The customer states "They confirmed that 3306 is the correct extension and is what shows on a neighboring mitel phone when they call it."

Any help would be appreaciated!





My thought is that somehow that extension is on another system since it's not in the Directory...OR... I can be looking in all the wrong places.

7

MiVoice Office 250/Mitel 5000 / individual phones - extend Forward No Answer to Voicemail?

« on: July 03, 2025, 02:21:38 AM »

Client has regular users + memory care users.

Admin wants the memory care users phone to ring longer, before going to voicemail.

Currently it's set to 15 seconds in Timers and Limits.

Is that possible on a MiVoice 250 V6.3 SP6?

8

Introduction and Announcements / Re: MitelForums.com is Closing.

« on: July 03, 2025, 02:15:54 AM »

bummers... One of the reasons I took on a Mitel client, was the awesome engineering support here!
Yikes!
Any other places to hangout, other than sundance?

9

MiVoice Office 250/Mitel 5000 / Re: DID FWD to Cell Ad-Hoc

« on: June 19, 2025, 08:46:31 PM »

ok. that makes sense.

Night Mode, Making the CRT2 replicate CRT1, Still ring the member, but have a shorter "recall" timer to x262 which would be forwarded to the cell phone.

I poked around a bit, is there an automated day/night mode on this older software?
Or
Does the site have to do the 9861/9862 to manually change the mode.


So far, I think this would work:

Process for site for Night mode:

Place system in Night using 9861
FWD x262 using 355 + 8 + Ten digit number + #


Process for site for Day mode:

Place system in Day using 9862
Cancel FWD x262 using #355

10

MiVoice Office 250/Mitel 5000 / DID FWD to Cell Ad-Hoc

« on: June 19, 2025, 02:58:46 PM »

I have a client that has the following. MiVoice 250 - HX Controller v6.2 SP1 - 6.2.3.53

Current Programming:
Call Routing Table 1 Day

DID -> Hunt Group 2004 -> Extension List Phones/Voice Processors Applications P004 -> 9 Extensions in the list including x262-> ext 262

Client Request/Requirements:
Client would like to FWD x262 Ad-Hoc to a cell phone number.
They would like the caller to leave a voicemail message on that cell phone number.


Is this as simple as Forwarding the phone x262 to the cell phone?


Process for User:
They user would pickup x262, dial 355,8 plus 10 digit phone number.
To Cancel user would pickup x262, dial #355

11

MiVoice Office 250/Mitel 5000 / TDIL - How to add Emergency Call Notification to a phone

« on: April 26, 2025, 12:38:58 PM »

Version 6.2 SP1

I think things changed in later versions, so what ChatGPT says, doesn't work.
I learned ChatGPT doesn't know squat about Mitel MiVoice 250's! - Lead me down fruitless paths of clicking in the database programmer
I learned that the manuals are your friend!

I was trying to figure out how to make the message for emergency calls appear on a new phone I installed for a maintenance personal at a Mitel MiVoice 250 site.

In "MiVoice Office 250 Installation and Administration Guide" - Emergency Calls: Emergency calls, by default, use the first local trunk group and will not be sent using node trunk groups on other nodes. However, when ARS is used to place an emergency call, Route Group 1 is used even if it contains nodes. This means that the network can access a trunk on a node other than the user


In "Features and Programming GuideWhen a user places an emergency call, every administrator in the network receives an emergency alarm.

I changed the Device Flag - Administrator to YES and that I believe should get me what I want.

If others have more info/details that would be helpful, please chime in!

12

MiVoice Office 250/Mitel 5000 / Re: SLM-8 Troubleshoot check + Hardware purchase locations

« on: February 26, 2025, 01:40:56 PM »

Thanks @acejavelin!

Appreciate you pointing me in the right direction with sourcing parts.

Having the forum has been a huge help in processing / onboarding this client.

esoare

13

MiVoice Office 250/Mitel 5000 / SLM-8 Troubleshoot check + Hardware purchase locations

« on: February 20, 2025, 06:03:19 PM »

Hi Forum!

Super help from @Tech Electronics!

Deploying a site (getting a PC setup for remote access) and troubleshooting an extension 107.

This extension is on DEI 1 - Bay 2 - Port 7.
During testing, found No Dial tone on the Full SLM-8 card.... I swapped SLM-8's beteen Bay 2 and Bay 3.
During testing, found Dial tone on Bay 2. i/e: the issue followed the card!

In software, the DEI1-Bay 1/2/3 ALL showed ONLINE...
I tried a power reset on DEI 1 to start off, without a difference.
I decided to swap cards, to see if the issue would stay in the BAY or go with the Card...

Is that the proper test procedures?

2nd. Is there a particular spot to purchase these SLM-8 or other hardware?
I know some forums don't allow monetary questions, but I do want to get some good hardware, with maybe a warranty.
I have E-bay as an option also...

Thanks in advance!
esoare

14

Introduction and Announcements / Hello from Oregon/Washington

« on: December 10, 2024, 11:54:46 PM »

Glad to join the forum!
Looking forward!
esoare

15

MiVoice Office 250/Mitel 5000 / Mitel 250 - Adminstration Training and Plugins

« on: December 10, 2024, 11:51:34 PM »

Hi There!
I'm a longtime member on tek - tips esoare.
But was trying to get help and learn the Mitel MiVoice 250 product line, and joined this forum!

Long story short.
'97 started telecom with Nortel, been doing all sorts of stuff.
Recently decided to help a client with MAC/Service on 12 MiVoice 250 sites, till they get replaced.

These are the requests I have gotten so far

Voicemail Password Resets
Reset a T1/PRI (currently they reboot the whole system when the carrier goes down, doesn't auto restore)
Swap Extensions
Change Incoming DID to go to correct extension.
Add new Analog Conference Phone


The old maintenance tech's company doesn't do it anymore, and he is too busy with his regular job to handle these sites.
He was kind enough to provide me with the admin password, but I don't have all the plugins for the sites (some I have, but others not so much.) He is hard to pin down, guessing ton of overtime and life in general.

I would Loooove to know more about the Following:

Software, and how plugins work
Basic Administrative Training CD's or Manuals
About 4 hours of remote training on the basics of administration, where a Mitel Engineer can provide training, and answer questions.

Currently, starting to deploy some computers out at the sites.

Any interest in helping out?
Manuals/Links?

Thanks in advance!
esoare

p.s. the remote training, would be compensated of course! (hope that's ok to request that type of assistence here...if not, admin's please don't ban me)
p.p.s. I know it's probably bad manners to get an account, and be so "needy"... sorry.