Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Ring Group Voicemail

« on: April 16, 2023, 09:53:52 PM »

If there aren

2

Mitel Software Applications / Re: 2 Hour Delay on Vmail to Email

« on: August 19, 2022, 05:34:22 PM »

I like to to start with tail -f /usr/vm/log/msblogs/msblog.txt to display activity while I leave a test message for someone.

What email system are they using?  On-prem or cloud?

3

Mitel MiVoice Business/MCD/3300 / Re: Voicemail to email not working

« on: February 04, 2022, 09:58:05 PM »

What email server type?

4

Mitel MiVoice Business/MCD/3300 / Re: Calls Queueing but no agents available

« on: January 13, 2022, 07:52:16 AM »

What is in the "Path Unavailable Answer Point Directory Number" setting on the ACD Paths screen?  What happens if you call the number specified there?

Do you have MiContact Center?  If so, what is displayed in the Avail and Unavail columns in Queue Now for that queue?

5

Mitel MiVoice Business/MCD/3300 / Re: ACD Phone Busy Issue

« on: November 26, 2021, 07:46:30 PM »

We program button 2 as a single line using an available extension number. 

6

Mitel MiVoice Business/MCD/3300 / Re: Help with CPN substitution

« on: August 11, 2021, 10:11:57 PM »

Go to Trunks -> SIP Peer Profile -> Outgoing DID Ranges. Move the new DID Range Index to the Selected Indexes box.

7

Mitel Software Applications / Re: Narrow authentication window pops up in our Mitel Client

« on: April 21, 2021, 01:30:11 PM »

Sorry, I wasn’t clear.  I’m talking about Windows display settings, not something in the app.


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8

Mitel Software Applications / Re: Narrow authentication window pops up in our Mitel Client

« on: April 21, 2021, 08:09:35 AM »

Is display scaling set to something other than 100%?

I’ve found that several Mitel programs don’t scale correctly.

Check it at Settings -> System -> Display.  If you change the setting, I recommend a reboot before relaunching the application.


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9

Mitel MiVoice Business/MCD/3300 / Re: DHCP Waiting for IP

« on: January 27, 2021, 08:34:02 PM »

Are there unassigned addresses available in the DHCP range?

I think I’ve seen this type of behavior before when all addresses in the range were already assigned.


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10

Mitel MiVoice Business/MCD/3300 / Re: External Hot Desk / Twinning And Ring Group Voicemail

« on: January 24, 2021, 02:38:40 PM »

That’s one of the problems with external hot desk.  The Mitel system can’t tell whether the person answered or their mobile voicemail.

MiCollab soft phones address that issue pretty well if your situation otherwise fits their capabilities and limitations.


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11

Mitel Software Applications / Re: Accessing Nupoint voicemail from outside while on vacation.

« on: July 10, 2020, 10:50:44 PM »

You have to listen to the entire greeting when extended absence is on, but pressing * should work during the system prompt after the greeting.


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12

Mitel MiVoice Business/MCD/3300 / Re: Softphone extension & DID dead after closing client

« on: February 24, 2015, 07:16:44 AM »

Have you configured call rerouting on these extensions? Do unanswered calls go to voicemail when the laptops are on?