Topics

1

Mitel MiVoice Business/MCD/3300 / IVR Port not passing CLI

« on: October 26, 2023, 04:38:59 AM »

Hi.

We have a customer who's calls come into MiVB, answered by an IVR port in MiCC and then it is transferred to a 3rd party voice IVR system called Parlance which then routes to the correct dept.

When the call is presented to the end user after being routed, it's showing the IVR Port name, rather than the originating CLI.

Any thoughts?

2

Mitel MiVoice Business/MCD/3300 / Console softkey ringing on another phone

« on: March 22, 2023, 08:41:49 AM »

Hi there,

Customer has asked for a the following...

Main number comes into an attendant console softkey (3001). They also want that softkey to alert another IP phone.

Ususally would just setup a multicall key for this, but it won't let me add a multicall key to the IP phone in question as it comes up and tells me that 3001 is already in use.

Any ideas?

3

Mitel Software Applications / Restore of MiCollab

« on: February 12, 2023, 04:00:42 AM »

Hi All,

I'm currently working on trying to get a MiCollab back up and running that we have very little info on. I've trawled through the backups and found what I think should be the correct version to deploy, from the installed_blades file - however it fails the restore.

User data goes in fine, so does the MBG data, however when I look at the MiCollab Client Service section - it shows something along the lines of 'Failed to restore backup data - Error code 168'

Any ideas?

TIA

4

Mitel MiVoice Business/MCD/3300 / Multiple sites need an emergency number

« on: November 15, 2021, 09:53:17 AM »

Hi All.

Throwing it out there on the best way to achieve this. I'm thinking along the lines of interconnect restrictions - possibly even having to go tenanting (but wishing to avoid if possible).

Customer has a virtual Mitel setup. Latest versions of software. 2 controllers for load balancing, and resilient controllers for these. They have multiple sites connecting back to these controllers, and each of these sites has it's own security extensions.

What the customer is looking for, is user on site A dials XXXX for security and rings only the security ring group, for that site. Same for site B, C, D etc.

The 'security number' XXXX needs to be the same across all sites, however.

Thoughts?

5

Mitel MiVoice Business/MCD/3300 / Embedded Voicemail, Tenanting and extension dialling...

« on: November 23, 2020, 12:05:18 PM »

Hi All,

Got a bit of a weird one. Customer has a tenanted system which we have setup for them.

DDI's come into a NameTag hunt group, Call Reroute Always to Voicemail with a Mailbox setup as a menu node mailbox to allow us to give each individual branch within the group a custom AA.

I know Embedded VM can do 'If you know the extension you wish to speak to, you may dial it now...' if I stick a DDI straight to the Voicemail HG. I also know you don't get that ability on a menu node mailbox.

However... Is there a way to have the AA kick in on the menu and have 'press 1 if you know the extension you wish to dial' and then have the system Auto Attendant kick in?

Tried it a couple of ways but so far I've come up no dice. Any suggestions welcome!

TIA

6

Mitel Software Applications / MiCollab SIP Softphone and Ring Group Presence

« on: March 20, 2020, 10:25:52 AM »

Hi all,

Am I right in thinking that users on MiCollab can manage their ring group presence through the client?

Not the Personal Ring Group - the normal Ring Group they are a member of.

If so - how?

Thanks.

7

Mitel MiVoice Business/MCD/3300 / Fat fingered a shell command...

« on: January 23, 2019, 12:48:09 PM »

Hi All,

I'm trying to do a manual software install on an MXe

Changing the boto params in VxWorks, I've fat fingered one of them and it's now showing with a load of question marks when I try to re-edit it

I know there's a way of 'clearing' the entry, but can't for the life of me remember how.

Any ideas?

Thanks.

8

SIP On Mitel / Rightfax cannot send...

« on: October 25, 2018, 06:08:19 AM »

Hi All,

I have a client with a virtual RightFax server and we've just undertaken a migration to SIP.

We can receive faxes without an issue, however sending faxes is being rejected with '403 Forbidden' by the controller.

We're using Gamma SIP trunks on the controller, with T.38 enabled. The RightFax SIP trunk is enabled for Public Access in the COS.

The actual message back from the MiVB is '29h Access Barred'

Any ideas?

9

Mitel MiVoice Business/MCD/3300 / RAD's not playing on ACD Path

« on: October 19, 2018, 04:39:22 AM »

Hi All,

I've had a bit of an ongoing saga on site, whereby a call would queue on the ACD path, but not present to an available agent. This was resolved by carrying out a DB save/restore (clearly some DB corruption was in play) but now it has introduced another issue.

The path's no longer play the RAD greeting before presenting to an agent. If I call the HG for the RAD, it plays no issue - same if I dial the individual ports.

Checked features and nothing is in DND

Any ideas?

10

Mitel MiVoice Business/MCD/3300 / ACD Calls not being presented

« on: October 16, 2018, 08:59:44 AM »

We have a situation whereby numbers coming in on a newly provisioned SIP circuit are routing to the path and queuing, but never seem to be presented to the agents that are available.

We have the old DDI still pointed and that is working absolutely fine (they come in from a separate Trunk Gateway)

The new DDI's route in to the ACD path via a nametag huntgroup in order that when they overflow to voicemail, the embedded vm system can ID the mailbox that it should be going to.

The problem we have is that they are due to port to this new SIP circuit so we need to identify why the calls aren't being presented before this happens

Any ideas?

11

Mitel MiVoice Business/MCD/3300 / Reflashing MiNet Firmware to 6900 phone

« on: October 15, 2018, 08:15:26 AM »

Hi all,

In order to get a 6900 series phone to work on the MiVO 250 or 400 systems, they have to be flashed with SIP firmware - no problem.

However I've been given a phone which has been flashed with the SIP firmware and need to get this back working on a MiVoice Business.

Has anyone re-flashed these back to MiNet and got any idea where to start? 

12

Mitel MiVoice Business/MCD/3300 / Disabling campon/call waiting

« on: May 18, 2017, 11:42:08 AM »

Hi all,

I have a problem whereby if an extension is busy and you call it from another internal extension - you get the engaged tone.

If you all the same phone on it's DDI, so a trunk call from a mobile for example - it camps on/call waits, where I need the mobile phone to get the engaged tone too.

Disabled visual call waiting and blanked the auto camp on field in COS for both the trunks and the user - still trunk calls camp on.

Any ideas?