RAD's not playing on ACD Path

[bigyorkshire]

Hi All,

I've had a bit of an ongoing saga on site, whereby a call would queue on the ACD path, but not present to an available agent. This was resolved by carrying out a DB save/restore (clearly some DB corruption was in play) but now it has introduced another issue.

The path's no longer play the RAD greeting before presenting to an agent. If I call the HG for the RAD, it plays no issue - same if I dial the individual ports.

Checked features and nothing is in DND

Any ideas?

[sunspark]

Hi All,

I've had a bit of an ongoing saga on site, whereby a call would queue on the ACD path, but not present to an available agent. This was resolved by carrying out a DB save/restore (clearly some DB corruption was in play) but now it has introduced another issue.

The path's no longer play the RAD greeting before presenting to an agent. If I call the HG for the RAD, it plays no issue - same if I dial the individual ports.

Checked features and nothing is in DND

Any ideas?

Try to restart server

[acejavelin]

Try to restart server

You could try this, but I am generally against recommending a restart as the first step... a large physical controller could take 30+ minutes to come back online and it's a total service outage in some situations until it's back up.

How is the RAD configured, can you show us the relative sections of your ACD path configuration?

[ZuluAlpha]

Are your VM Ports that are assigned to the RAD in DND?

[ZuluAlpha]

Are your VM Ports that are assigned to the RAD in DND?

Nevermind, I did not read the first post completely.