Hi All,
I've had a bit of an ongoing saga on site, whereby a call would queue on the ACD path, but not present to an available agent. This was resolved by carrying out a DB save/restore (clearly some DB corruption was in play) but now it has introduced another issue.
The path's no longer play the RAD greeting before presenting to an agent. If I call the HG for the RAD, it plays no issue - same if I dial the individual ports.
Checked features and nothing is in DND
Any ideas?