IVR Port not passing CLI

[bigyorkshire]

Hi.

We have a customer who's calls come into MiVB, answered by an IVR port in MiCC and then it is transferred to a 3rd party voice IVR system called Parlance which then routes to the correct dept.

When the call is presented to the end user after being routed, it's showing the IVR Port name, rather than the originating CLI.

Any thoughts?

[ralph]

My first thought would be that it's something in the COS of the transferring port.
I'd go through that first.

Ralph

[lundah]

Hi.

We have a customer who's calls come into MiVB, answered by an IVR port in MiCC and then it is transferred to a 3rd party voice IVR system called Parlance which then routes to the correct dept.

When the call is presented to the end user after being routed, it's showing the IVR Port name, rather than the originating CLI.

Any thoughts?

Check the COS of the IVR ports and ensure "Display Held Call ID on Transfer" is enabled.

[Dutch]

Also make sure your SIP Peer has the following options active. They might help here too:

Public Calling Party Number Passthrough = YES
Use Original Calling Party Number If Available = YES

Also make sure your Trunk COS has those options set from the get go since some options if they are blocked on the trunk you can not "enable" them later on. The below settings I tested and show the A-Number on the C-Party side so maybe check those settings on the "Display" part of the COS for the IVR Ports.

Good luck

After Answer Display Time   
Calling Name Display - Internal - ONS   Yes
Calling Number Display - Internal - ONS   Yes
Display ANI/DNIS/ISDN Calling/Called Number   Yes
Display ANI/ISDN Calling Number Only   Yes
Display Caller ID on multicall/keylines   Yes
Display Caller ID On Multicall/Keylines Timer   5
Display Caller ID On Single Line Displays For Forwarded Calls   Yes
Display Dialed Digits during Outgoing Calls   No
Display DNIS/Called Number Before Digit Modification   No
Display DNIS on Key Label   Yes
Display Held Call ID on Transfer   Yes
Display Transfer Destination on Recall   Yes
Hot Desk External User - Display Internal Calling ID   No
Maintain Ringing Party During Recall   No
Non-Prime Public Network Identity   No
Originator's Display Update In Call Forwarding/Rerouting   No
Prefer Call Forwarding/Rerouting Information   Yes
Prefer Name for Call Information   No
Suppress Delivery of Caller ID Display between Sets   No
Suppress Delivery of Caller ID Display between Sets - Override   No
Suppress Display Of Account Code Numbers   No
Suppress Redial Display   No