Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pkriek on June 12, 2013, 02:00:16 PM
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Assume we have a 3 or 4 party conf call in place.
then seperate from this call we have a call with another person, wh we would like to put into the call.
how do we forward this person into the call.
thansk
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Here's how to add another caller into an existing conf call.
This assumes the caller that you want to join the conference is holding on another line or phone.
- While in the conference hit the trans/conf button (sometimes called the "people head" button)
- Dial the remote hold pickup feature code. You should now be talking to the caller that was on hold
- Press the trans/conf button again to add the caller into the conference with you.
Ralph
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You also need to make sure that the system is configured to allow the number of callers/trunks to a conference. If it doesn't work, check that first.
Also, I have people call the "people head" button a girl with pig tails all the time.
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A girl with pig tails?
Took me a second but now I see it.
Ralph
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a girl with pig tails
Not to hijack your thread, but I'm glad I'm not the only one that saw the button that way. For the longest time I couldn't understand what a girl with pig tails had to do with transfer/conference. It took a customer to point out to me that it was actually meant to be multiple people. Now whenever I have to train any users, I tell them both ways that I see the picture.
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a girl with pig tails
Not to hijack your thread, but I'm glad I'm not the only one that saw the button that way. For the longest time I couldn't understand what a girl with pig tails had to do with transfer/conference. It took a customer to point out to me that it was actually meant to be multiple people. Now whenever I have to train any users, I tell them both ways that I see the picture.
I had the opposite happen. I had a customer who couldn't see the three heads and told me that all they could see was a girl with pig tails.