Author Topic: conference call  (Read 2389 times)

Offline pkriek

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conference call
« on: June 12, 2013, 02:00:16 PM »
Assume we have a 3 or 4 party conf call in place.

then seperate from this call we have a call with another person, wh we would like to put into the call.

how do we forward this person into the call.

thansk


Offline ralph

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Re: conference call
« Reply #1 on: June 12, 2013, 02:51:52 PM »
Here's how to add another caller into an existing conf call.
This assumes the caller that you want to join the conference is holding on another line or phone.

  • While in the conference hit the trans/conf button (sometimes called the "people head" button)
  • Dial the remote hold pickup feature code.  You should now be talking to the caller that was on hold
  • Press the trans/conf button again to add the caller into the conference with you.

Ralph

Offline Mattmayn

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Re: conference call
« Reply #2 on: June 13, 2013, 07:30:38 AM »
You also need to make sure that the system is configured to allow the number of callers/trunks to a conference. If it doesn't work, check that first.

Also, I have people call the "people head" button a girl with pig tails all the time.

Offline ralph

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Re: conference call
« Reply #3 on: June 13, 2013, 08:52:49 AM »
A girl with pig tails?
Took me a second but now I see it.

Ralph


Offline bluewhite4

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Re: conference call
« Reply #4 on: June 13, 2013, 09:54:51 AM »
a girl with pig tails

Not to hijack your thread, but I'm glad I'm not the only one that saw the button that way. For the longest time I couldn't understand what a girl with pig tails had to do with transfer/conference. It took a customer to point out to me that it was actually meant to be multiple people. Now whenever I have to train any users, I tell them both ways that I see the picture.

Offline Mattmayn

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Re: conference call
« Reply #5 on: June 14, 2013, 02:07:02 PM »
a girl with pig tails

Not to hijack your thread, but I'm glad I'm not the only one that saw the button that way. For the longest time I couldn't understand what a girl with pig tails had to do with transfer/conference. It took a customer to point out to me that it was actually meant to be multiple people. Now whenever I have to train any users, I tell them both ways that I see the picture.

I had the opposite happen. I had a customer who couldn't see the three heads and told me that all they could see was a girl with pig tails.


 

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