conference call

[pkriek]

Assume we have a 3 or 4 party conf call in place.

then seperate from this call we have a call with another person, wh we would like to put into the call.

how do we forward this person into the call.

thansk

[ralph]

Here's how to add another caller into an existing conf call.
This assumes the caller that you want to join the conference is holding on another line or phone.

• While in the conference hit the trans/conf button (sometimes called the "people head" button)
• Dial the remote hold pickup feature code.  You should now be talking to the caller that was on hold
• Press the trans/conf button again to add the caller into the conference with you.

Ralph

[Mattmayn]

You also need to make sure that the system is configured to allow the number of callers/trunks to a conference. If it doesn't work, check that first.

Also, I have people call the "people head" button a girl with pig tails all the time.

[ralph]

A girl with pig tails?
Took me a second but now I see it.

Ralph

[bluewhite4]

a girl with pig tails

Not to hijack your thread, but I'm glad I'm not the only one that saw the button that way. For the longest time I couldn't understand what a girl with pig tails had to do with transfer/conference. It took a customer to point out to me that it was actually meant to be multiple people. Now whenever I have to train any users, I tell them both ways that I see the picture.

[Mattmayn]

a girl with pig tails

Not to hijack your thread, but I'm glad I'm not the only one that saw the button that way. For the longest time I couldn't understand what a girl with pig tails had to do with transfer/conference. It took a customer to point out to me that it was actually meant to be multiple people. Now whenever I have to train any users, I tell them both ways that I see the picture.

I had the opposite happen. I had a customer who couldn't see the three heads and told me that all they could see was a girl with pig tails.