Author Topic: 5550IP Console change  (Read 1555 times)

Offline scarja

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5550IP Console change
« on: April 05, 2017, 10:20:21 AM »
Hello,
We reinstalled the IP Console software on a windows server 2012 R2, it worked for a couple of days and the suddenly stopped working. Initially we blamed the new OS so we brought the old PC to life again and even that wasn't working, we soon realized that the IP console had suddenly stopped recieving and IP address (DHCP is the 3300). So now I have a new 5550 and it's recieving an IP address I also added a fixed ip address and I can ping the 5550. Running the configuration wizard everything seems to be fine, but it's just not connecting :(
Under "maintenance -> ip telephone telephone inventory -> all ip phones" I can see the 5550 as "out of service" with registration reason "uknown" and for some reason it's not showing the ip address either... any ideas?? (I've changed the MAC address with the new one under "users and devices->attendants->IP consoles").

Oh we have just the one (no clusters).

Thanks for any tips,
I'll just keep banging my head on my desk in the meanwhile.

James


Offline scarja

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Re: 5550IP Console change
« Reply #1 on: April 05, 2017, 10:46:02 AM »
This is what the logs got, looks like connection comes and goes to the PC (10.65.30.59)

Offline scarja

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Re: 5550IP Console change
« Reply #2 on: April 05, 2017, 11:05:08 AM »
Oh, it would also be nice to know what the latest IP Console software release is and where to download it from?

Offline martyn

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Re: 5550IP Console change
« Reply #3 on: April 05, 2017, 07:05:53 PM »
What sort of switch is the 5550 connected to?

I'm not quite sure why you would have the software installed on a server when it is a client application, and I can't remember if it's actually supported under 2012!

Offline sunspark

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Re: 5550IP Console change
« Reply #4 on: April 08, 2017, 04:17:25 AM »
the new mivoice business cosnsole doesn't support servers , only windows 7,10..

Offline x-man

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Re: 5550IP Console change
« Reply #5 on: April 08, 2017, 05:05:06 AM »
You could probably run it as  a  client  under virtualisation on a server though....


 

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