Hoping someone has seen the issue before or might be able to help. Under certain conditions, MiCollab v7 is not logging the call history correctly
Here is what we do:
Caller dials our main number which the receptionist x1350 picks up. Customer asks to speak to Jane at x1367. Reception attempts to transfer to x1367 but Jane doesn't answer. Receptionist presses the line button to get the call back and takes a message.
In MiCollab, it shows the outgoing call to x1367 but does not show the incoming call with the customers number.
In the same example, if Jane does pickup the call and the transfer is completed there are two entries in the MiCollab call history. One for the incoming call from the client and one for the outgoing call to x1367