Hi guys,
I have create a simple ACD Activity Logger for the Mitel MCDs. I had a user that was complaining about being disconnected from the queue and I found it difficult to troubleshoot without a Contact Center type solution so I made this little utility. It helped identify that there were two users logging in with the same ID on different phones. The log file looks like this:
12:13:58 | ACD Logger has started
12:14:02 | Agent is idle
12:14:05 | Agent 1010 logged in at 12:14 on ext 4872
12:14:07 | Group 004 has 001 active agents, 000 waiting calls with 0000 the longest waiting call
12:14:13 | Agent 1010 is ringing
12:14:16 | Agent 1010 answered an ACD call from P002
12:14:18 | Agent 1010 placed call on hold
12:14:23 | Agent 1010 retrieved call from hold
12:14:26 | Agent 1010 is idle
12:14:30 | Agent 1010 logged out at 12:14 from ext 4872
12:14:31 | Group 004 has 000 active agents, 000 waiting calls with 0000 the longest waiting call
12:14:31 | Agent is idle
The files are available here:
https://github.com/BajanGerry/SimpleACDLoggerEnjoy!
