Hello,
So I've got a call logger setup and recording calls on the Mitel handsets already and everything is working fine. The only problem is that I've setup a SIP extension but the calls are showing as no audio.
The call details are logged, e.g. extension, time of call, length. The only problem is I cannot play it as it shows as no audio recorded.
Is there anything specific I have to do to get this to work and record a SIP device? The port is showing as Idle in the administration programming.