I was wondering if it's possible to generate a report to show the times that a particular agent went into a Make Busy or DND code?
I ran the Agent Performance by Make Busy/DND Code and this shows me the information on a higher level, but I wanted a breakdown to show me the times someone went into that particular code.
For example Agent A shows going into lunch 1 time for a total of 30 minutes , break 3 times for a total of 20 minutes, and a meeting 4 times for a total of 40 minutes. I want to know the time they went into each code.
Thank you.