I'm likely making this harder than it needs to be but...
An assistant needs to answer call ringing on the boss's phone as well as see when the boss is on a call/busy.
With a DSS key the assistant can see when the boss is on the phone. Setting it to ring or ring continuous allows the assistant to be alerted to a call for the boss BUT does not give any caller ID info for the incoming call
With a multicall key the assistant is alerted for an incoming call and receives caller ID info, but cannot see when the boss is on the phone
I'm looking for a solution that accomplishes everything...Assistant can see when boss is on the phone, is notified of incoming call for the boss, and receives Caller ID info for the incoming call
Like I said, I'm sure I'm making this harder than it needs to be but I just can't find the correct solution. Which is why I am turning to the Mitel Guru's on this forum!
Thank you in advance for any adivice