Mitel Forums - The Unofficial Source
Welcome,
Guest
. Please
login
or
register
.
Did you miss your
activation email
?
1 Hour
1 Day
1 Week
1 Month
Forever
Login with username, password and session length
News:
Welcome to Mitel Forums. The Mitel resource - by techies, for techies...
Home
Help
Search
Calendar
Login
Register
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel MiVoice Business/MCD/3300
»
Make busy showing on display but no acd
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Make busy showing on display but no acd (Read 2469 times)
x-man
Hero Member
Posts: 1129
Country:
Karma: +25/-0
Make busy showing on display but no acd
«
on:
March 17, 2017, 08:43:09 AM »
Hi, quicky if anyone has the answer.
3300 MCD 8.0 have a phone showing 'make busy' on the display but don't have any acd agents or any acd programming on the system. How can I clear this? will agent log out work?
all help appreciated.
Logged
sunspark
Global Moderator
Hero Member
Posts: 986
Country:
Karma: +16/-1
Re: Make busy showing on display but no acd
«
Reply #1 on:
March 17, 2017, 09:22:24 AM »
Go to
YourSite => Configuration => Make Busy Reason Codes
Logged
ZuluAlpha
Global Moderator
Hero Member
Posts: 692
Country:
Karma: +17/-0
Re: Make busy showing on display but no acd
«
Reply #2 on:
March 17, 2017, 09:22:44 AM »
That or maybe a remote clear all features on that phone if you or someone on site has access to do so. If there is no ACD programming the phone may not have a logout button.
Logged
x-man
Hero Member
Posts: 1129
Country:
Karma: +25/-0
Re: Make busy showing on display but no acd
«
Reply #3 on:
March 17, 2017, 01:58:34 PM »
Ah ah, so there is a make busy-setup which is separate to the ACD one. This is the one that was set.
Its *02 on this system and guess what most numbers they dial start with.....yup 02.....
Cheers guys.
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
Mitel Forums - The Unofficial Source
»
Mitel Forums
»
Mitel MiVoice Business/MCD/3300
»
Make busy showing on display but no acd
Sitemap
1
2
3
4
5
6
7
8
9
10