« previous next »
Pages: [1]   Go Down

Author Topic: Make busy showing on display but no acd  (Read 2471 times)

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Make busy showing on display but no acd
« on: March 17, 2017, 08:43:09 AM »
Hi, quicky if anyone has the answer.

3300 MCD 8.0 have a phone showing 'make busy' on the display but don't have any acd agents or any acd programming on the system. How can I clear this? will agent log out work?

all help appreciated.
Logged

Offline sunspark

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 986
  • Country: mx
  • Karma: +16/-1
    • View Profile
Re: Make busy showing on display but no acd
« Reply #1 on: March 17, 2017, 09:22:24 AM »
Go to

YourSite => Configuration => Make Busy Reason Codes
Logged

Offline ZuluAlpha

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 692
  • Country: us
  • Karma: +17/-0
    • View Profile
Re: Make busy showing on display but no acd
« Reply #2 on: March 17, 2017, 09:22:44 AM »
That or maybe a remote clear all features on that phone if you or someone on site has access to do so. If there is no ACD programming the phone may not have a logout button.
Logged

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Make busy showing on display but no acd
« Reply #3 on: March 17, 2017, 01:58:34 PM »
Ah ah, so there is a make busy-setup which is separate to the ACD one. This is the one that was set.

Its *02 on this system and guess what most numbers they dial start with.....yup 02.....

Cheers guys.
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10