We have an individual that claims they are receiving random phone calls from my company, although we haven't been able to find an origin for the alleged calls. Is there a report I can run that will return call events when a specific number has been dialed? It would be great if the report would tell which extension dialed the number and a specific time the call was made, but at this point I'll take what I can get.
We have CCMWeb. I can run "Extension Accounting by Phone Number/Location" and sift through every call place over a period of time, but that's 100+ individual reports for each extension that I have to CTRL+F to track activity. Is there a more efficient way to do this? Please advise.
Thanks!