Author Topic: Re-enable disabled keypad  (Read 3426 times)

Offline rbanse

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Re-enable disabled keypad
« on: August 10, 2010, 02:21:22 PM »
We have a 5304 that is setup as a Hot Line with a disabled keypad. I need to re-enable this keypad but cannot find out where to do so in the web interface of our 3300 controller. Ideas?


Offline bluewhite4

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Re: Re-enable disabled keypad
« Reply #1 on: August 10, 2010, 02:22:43 PM »
To re-enable the keypad, you'll have to udo the Hot Line functionality.

This is all done in the Associated Directory Number form.

Offline rbanse

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Re: Re-enable disabled keypad
« Reply #2 on: August 10, 2010, 02:31:35 PM »
But I have another phone that i ssetup as a hot line with it's keypad enabled. So i would like to duplicate the two. Just not sure what form to be looking at as our consultant set this up.

Offline bluewhite4

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Re: Re-enable disabled keypad
« Reply #3 on: August 10, 2010, 02:34:12 PM »
Maybe I misunderstood then. You're looking for the phone to be able to hit keys to send dtmf after its already had its handset lifted, and connected to the associated directory or ?

Offline rbanse

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Re: Re-enable disabled keypad
« Reply #4 on: August 10, 2010, 02:41:28 PM »
After the phone has been connected to the hot line, I want to have the ability to use the number pad for sending prompts (Press 1 for english, etc).  Right now, the number pad is disabled and my users can't get too far. I have another 5304 setup as a hotline with it's number pad enabled, and I can't remember how it was done.
« Last Edit: August 10, 2010, 02:47:16 PM by rbanse »

Offline rbanse

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Re: Re-enable disabled keypad
« Reply #5 on: August 10, 2010, 04:54:53 PM »
A simple reboot of the phone took care of the problem for me,  :o

Offline Chakara

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Re: Re-enable disabled keypad
« Reply #6 on: August 11, 2010, 02:10:21 AM »
  I love the easy ones!

-Chak


 

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