Author Topic: Can't find where to delete number  (Read 3047 times)

Offline dust8103

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Can't find where to delete number
« on: November 23, 2016, 11:30:52 AM »
I am trying to create a new user (agent). Our users sync with Active Directory.

When i try and save the new user in Manage Detained Entries I get an error saying the The directory number already exists.

I cant find any trace of the user or number in MiVoice Business. When I do a locate number in maintenance commands. It says the number refers to a Superset 5020 IP.

Can anyone please advice how I can find where to remove 7*562 from?

Thanks


Offline lundah

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Re: Can't find where to delete number
« Reply #1 on: November 23, 2016, 01:24:40 PM »
The system told you. It's a multiline IP set.

Offline ralph

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Re: Can't find where to delete number
« Reply #2 on: November 23, 2016, 01:46:16 PM »
Because the set is a 5020 that would suggest to me that it's assigned to something like voice mail.
What do you get when you call it?

Ralph

Offline petr.necas

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Re: Can't find where to delete number
« Reply #3 on: November 24, 2016, 02:59:34 AM »
I would try to search in the "Multiline IP Sets" form for that device.

Offline dust8103

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Re: Can't find where to delete number
« Reply #4 on: November 24, 2016, 04:24:17 AM »
Guys thanks for you replies.  It was in the Mulitline IP sets.

Apologies if this was a stupid question. I have been handed a Mitel system to maintain with no experience!   :o

Offline petr.necas

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Re: Can't find where to delete number
« Reply #5 on: November 24, 2016, 05:07:22 AM »
No problem, we are happy to help ;-)

Offline lundah

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Re: Can't find where to delete number
« Reply #6 on: November 28, 2016, 07:59:31 AM »
I hope you confirmed the previously assigned set was not actually in use for something before you deleted it. Normally 5020 is the set type assigned to voice mail ports. Please get some training before getting too deep into the system, if you don't know what you're doing you can do some serious damage and leave your system in bad shape.

Offline dust8103

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Re: Can't find where to delete number
« Reply #7 on: February 01, 2017, 11:48:48 AM »
When I try and Delete a Multiline IP Sets i get a message saying 'The selected device is resilient. Please use User and Services Configuration form to delete the device.'
Can someone please advise what to do next to delete the device?

Thanks

Offline ralph

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Re: Can't find where to delete number
« Reply #8 on: February 01, 2017, 04:40:26 PM »
You'll need to use the "User and Devices" form.

Ralph


 

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