Mitel Programming Standards

[ralph]

When Mitel ships a 3300 to a VAR for installation it is a blank slate.  Unlike the 200ICP which is pretty much preprogrammed with feature codes and standard access codes, each vendor is free to program what ever they like for feature codes.
Certainly in our office we have standardized our ARS programming and feature codes that we use as a framework to roll out to each of our customers.
My question is this:  Would there be any value for me to set up a page(s) on one of my websites where we could post an agreed upon standards for feature codes and ARS programming?  Enough interest and I'll set it up.

[Chakara]

  For feature codes I always try to use the codes Mitel has in the help.  For ARS - are you talking about the digit's dialed type of stuff - with related routes?  I just "made up" 9nxx stuff for that and would love better advice on how it's done.

  I'd also be glad to host it, or figure out how to link to it from the home page if that helps....

-Chak

[ralph]

We've settled on ARS standards that have worked very well for us.   I can look at a phone and know exactaly what restrictions it has as well as a route and know exactaly who is allowed to use it without tracing anything back.

A Brief explanation:
We set up CORs (NA Dialing plan) that look like this:
11 - Local calls only
12 - Intra lata
13 - State wide
14 - North America
15 - International + 900 calls


Then for routes:
11 - Local calls Trunk Group A
12 - Intra lata  Trunk Group A
13 - Statewide Trunk Group A
14 - NA           Trunk Group A
15 - Internat    Trunk Gruup A

21-  Local calls Trunk Group B
22 - Intra lata  Trunk Group B
23 - Statewide Trunk Group B
24 - NA           Trunk Group B
25 - Internat    Trunk Gruup B

31 - Local calls Trunk Group C
32 - Intra lata  Trunk Group C
etc and etc and etc


This is of course just the frame work and can be expanded and modifed from there but it has worked extreamly well and is easy to explain to a customer.

911 creates some special considerations.   A long time ago I wrote an article that got picked up all over the internet.
You can find it here:  http://workplace-communication-tips.blogspot.com/2008/06/911-misdials-programming-your-pbx-to.html


Ralph

[v2win]

If you make you digit mods the same number as the route number it helps down the road if you have to change routing.

The Mitel sample codes suck. Half of them start with numbers that could be in the dial plan we usually start the on code with a * or **and the cancel code with a # or ## and make the on code equal the off code.

Call Forwarding - Busy (Ext & Int Source)  *66
Cancel Call Forwarding - Busy (Ext & Int Source)  #66

[HelenJames]

Something alike was discussed on the ask.com,i can give someone a link if anybody need it

[v2win]

Post it up here i am sure it will be an interesting read.

[ralph]

I did a quick check on google for "Mitel ARS" and it turn out that this posting is #1 for that keyword.
Since I started the original post I thought I'd update.
I have since published a more complete article for ARS Programming on the 3300.
I've already found the article posted other places - (without crediting me damn it!)

You can read the original posting here:  www.aavoicepro.com/articles/mitel-ars-programming-for-security.htm

Ralph
www.AAVoicePro.com