Hello,
my client would like a report with a list of all the inbound calls of the day, with ANI, time of call, outcome, length of call, maybe name of the agent.
The only one that comes close that I can find is the lifecycle, but there is too much information, they just want one line by call.
To them (and me) that should be a basic report but it isn't there.
If you have any ideas it would be appreciated.
Regards
