Author Topic: MICC : list of calls for a day  (Read 916 times)

Offline Ronan

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MICC : list of calls for a day
« on: May 13, 2019, 09:58:04 AM »
Hello,

my client would like a report with a list of all the inbound calls of the day, with ANI, time of call, outcome, length of call, maybe name of the agent.
The only one that comes close that I can find is the lifecycle, but there is too much information, they just want one line by call.

To them (and me) that should be a basic report but it isn't there.

If you have any ideas it would be appreciated.

Regards


Offline Tom2018

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Re: MICC : list of calls for a day
« Reply #1 on: May 14, 2019, 08:50:54 AM »
Hi Ronan,

try "Queue (Group) Internal/External Call Counts by Period"

regards,
Tom


 

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