NuPoint Attendant mailbox

[Frontline]

Somehow callers are leaving messages in the Attendant MB. Haven't figured out how they are getting there yet but...

How can I prevent callers from leaving a message in that mailbox or is there a way to send a caller who reaches that mailbox say to the operator group?

If I set that mailbox with a greeting only FCOS, what happens o the caller?

What are the disadvantages of just deleting the attendant MB?

Any thoughts appreciated!

[acejavelin]

Make a new FCOS (copy the current one assigned to the extension to a new, unused one)and remove FCOS bits 40-45, then assign that FCOS to the admin mailbox.

You cannot delete mailboxes the Attendant or Administator mailboxes (998/999), the system will not allow it.

[Frontline]

Thanks Ace. I'll get that set up but what will happen now if a caller reaches that mailbox?

[acejavelin]

Thanks Ace. I'll get that set up but what will happen now if a caller reaches that mailbox?

It will play the greeting then disconnect I believe... Look through the FCOS bits, they control everything about a mailbox.

[Frontline]

I did find this is the documentation finally...


So I have it set up as a greeting only and have the system attendant number set as x1000 which is a soft key appearance on a couple of attendant consoles so I believe they should be all set

Thanks again