Hello All,
Forgive the following basic questions, I am total noob with serious brain freeze:
Deployed ( 2 ) Mitel 5000 nodes, serving less than a handful locations through VPN.
- Node A, connected to a PRI, is handling Incoming and Outgoing and serving a Pool A of Extensions. (V.5.1 SP4)
- Node B is only serving Pool B of Extensions. (V5.0 SP2)
Internally, all Extensions can communicate regardless if they are on Pool A or Pool B.
Problems:
1 - Incoming calls to the IVR on Node A can't reach Extensions in Pool B on the second controller ( Message: The number entered is not Valid ). The Same extensions in Pool B can be reached directly through their DIDs.
2 - Pool B Extensions are not able to make outgoing calls either, I know ARS will solve this issue and let Pool B extensions use the resources of controller A, but can't locate a step by step guide to do it. I've set on one of the Extensions, "Outgoing Extension to 92000", I get ARS dial tone and then "ARS IS UNAVAILABLE".
Questions:
- What should I do to get Pool B Extensions to become VALID at the IVR of controller A, please?
- How can I please complete the ARS setup so that all Pool B Extensions can communicate with the outside world?
Any step by step help would be greatly appreciated.
Thank you in advance.