ARS question

[Hershel]

Curious if this is possible and if so how to set it up

5000 HX with v6.1
3 different CO trunk Groups (call them A, B, C)

I want to setup ARS so that some users access trunks in group A first, then B, then C
but for other users they access trunks in group C first, then A then B

Is this possible?

[Tech Electronics]

Hershel,

Yes it is possible to do that, but it is a lot of programming to do so.

First off you will would need to duplicate each Facility and Route Group two more times.

Then create an outgoing button for each group that has an added digit it so the call goes to the correct route group.

After that you assign everything to the route groups and point them to the facility groups that send the calls out the correct CO Trunk Group order. The big thing is to remember to strip the added outgoing digit string that is used to identifier the user.

If you need a more in-depth answer than just let me know.

Thanks,

TE