How to completely disable Call Back feature

[moona]

 Hi guys,

I want to completely remove the Call Back feature from a system. I do not want the 'Call Me Back' button to appear on a users phone at all. They have no use for it and the customer does not want users to be pushing it at all.

I have scoured the forums and found the main solution is to disable 'Send Message Waiting' in all applicable COS. People have said in every instance that this does not work, and this is the same for me.

Does anyone know how I can completely disable this feature and remove the button in its entirety?

[acejavelin]

Callback is considered a core basic function in the Mitel, and it cannot be disabled completely. There is no way to stop the "Call Me Back" softkey from appearing to my knowledge.

[moona]

Callback is considered a core basic function in the Mitel, and it cannot be disabled completely. There is no way to stop the "Call Me Back" softkey from appearing to my knowledge.

Eek. Then is there any way to stop it from having any functionality? I.e pushing the button does not do anything?

[acejavelin]

No... If you look in the embedded help in the Features section, it tells you the various interactions and requirements to make it work, there basically isn't any. It is a core function of the system, like transfer, and it cannot be disabled or stopped. Sorry.

[VinceWhirlwind]

Yes, I had the same issue. The customer was desperate for us to get rid of it.
They have MiCollab as well as twinned mobile phones and the users just couldn't manage the CallBack feature.
 
I tried disabling it using the COS option, which of course didn't work, as you've found out.

[VinceWhirlwind]

I wonder if it is specifically Hotdesk setups that find the Callback feature creates problems?

[mszodiac]

Call me back feature has caused us grief.  When we first deployed the 3300 ICPs, MWI kept on getting triggered even though there's no messages on the mailbox.

We found out that it was the "call me back" feature that was triggering it.  Do disable users from using it, we had to change the COS assigned to the phone with these:

1)   Disable Send Message = YES
2)   Message Waiting = NO
3)   Multiline Set Voice Mail Callback Message Erasure Allowed = YES

However, I don't recall if this also removed the call back display on the phone.  None of our phones have the display.

[acejavelin]

I am pretty sure if you set Message Waiting to No, then the message waiting won't light at all, even if you have voicemail messages. :/

[sarond]

Message Waiting (Select "Yes" to allow a station to enable and disable message waiting notification on another station.)
Your phone will still get MWI.

Disable Send Message (Select "Yes" to restrict IP telephones from sending Call Me Back messages. The "Leave a Msg" soft prompt is not displayed and/or the message LED on the set initiating the call does not flash; this informs the user that Call Me Back messages are disabled.)

You could try 'Disable Send Message' = Yes
This will still display 'Call Me Back' but will not light the MWI when used. It will work like a more traditional system as below.
- User A calls User B, user B doesn't answer.
- User A presses 'Call Me Back', this sets a call back. User B has no MWI indication.
- User B makes or receives a phone call, when they are finished the Call Back is initiated to User A.
- User A answers the call and the Call Back is cleared.

You could also lower the Callback Cancel Timer in System Option to 1 (hr) to try and clear them quicker.

I'm not sure if you can remove the Callback Feature totally.

[acejavelin]

I stand corrected... actually, I should have looked before assuming. Thanks again sarond for your knowledge!

[sarond]

Coming to these forums actually makes me realise how little knowledge I have compared...

I just help where I can.
There are a lot of great contributers on these forums and you're one of them ace. 

[moona]

Message Waiting (Select "Yes" to allow a station to enable and disable message waiting notification on another station.)
Your phone will still get MWI.

Disable Send Message (Select "Yes" to restrict IP telephones from sending Call Me Back messages. The "Leave a Msg" soft prompt is not displayed and/or the message LED on the set initiating the call does not flash; this informs the user that Call Me Back messages are disabled.)

You could try 'Disable Send Message' = Yes
This will still display 'Call Me Back' but will not light the MWI when used. It will work like a more traditional system as below.
- User A calls User B, user B doesn't answer.
- User A presses 'Call Me Back', this sets a call back. User B has no MWI indication.
- User B makes or receives a phone call, when they are finished the Call Back is initiated to User A.
- User A answers the call and the Call Back is cleared.

You could also lower the Callback Cancel Timer in System Option to 1 (hr) to try and clear them quicker.

I'm not sure if you can remove the Callback Feature totally.

Thanks for this.

I have disabled 'Send Message' on all relevant COS. However I have this scenario.

- Ext 5000 calls 5001. 5001 is not on the phone but 5000 chooses to hit 'Call me Back'
- 5001 is not left any MWI on their phone (this is good)
- When 5001 next places a call either internally or externally and then ends that call, this instantly places a call back to 5000 (not good)

How can I stop the system from thinking it should place an automatic call back to 5000 once the system sees 5001 go busy (by placing an outbound call) and then becoming available afterwards?

I thought Call backs were only ever a manual process? where 5001 sees a Call Waiting light and then has the option to return the call to 5000 (the requester)

[moona]

 

[sarond]

I'm sorry but that's how callbacks work.

As far as the system is concerned it is doing what it is supposed to.
Not sure of any other way.

[moona]

I'm sorry but that's how callbacks work.

As far as the system is concerned it is doing what it is supposed to.
Not sure of any other way.

Ok so It cannot be disabled from the front end. Is there anyway to break it on the back end of the call server?