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Author Topic: UC360 Won't Conference Calls  (Read 1943 times)

Offline viperdude

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UC360 Won't Conference Calls
« on: December 10, 2015, 09:31:19 AM »
Hi

I am setting up a UC360 on a 3300. It can make a call to another extension or external number, however if you try to conference in another number it fails. It seems it is not setup to make multiple calls out maybe. I have checked everything I can think of. Anyone got any ideas?

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Offline sarond

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Re: UC360 Won't Conference Calls
« Reply #1 on: December 10, 2015, 06:37:19 PM »
Have you setup your multicall keys for the UC360?
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Offline acejavelin

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Re: UC360 Won't Conference Calls
« Reply #2 on: December 10, 2015, 09:06:42 PM »
^^^ This... the user guide states you should program 4 appearances of itself (the prime plus 3 M/C keys), without the additional keys, it cannot conference properly
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Offline viperdude

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Re: UC360 Won't Conference Calls
« Reply #3 on: December 11, 2015, 06:26:24 AM »
Quote from: sarond on December 10, 2015, 06:37:19 PM
Have you setup your multicall keys for the UC360?

thank you that sorted it
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