Author Topic: Phone Switchboard - 3300 CX 2  (Read 2015 times)

Offline RN

  • Contributer
  • *
  • Posts: 7
  • Country: gb
  • Karma: +0/-0
    • View Profile
Phone Switchboard - 3300 CX 2
« on: November 05, 2015, 10:34:06 AM »
Hi All,

Does anyone know firstly whether it's possible to set-up a swithboard feature on this system? Essentially we'd like callers to hit our reception number and have a few different options to then direct to an internal number, for example Press 1 for Main Office, Press 2 for admin etc.

Thanks


Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Phone Switchboard - 3300 CX 2
« Reply #1 on: November 05, 2015, 10:46:16 AM »
Yes, its called auto attendant and you can have a simple one using the embedded VM or a proper one using NuPoint (or whatever its called now).

The embedded one does multi level but its a bit clunky.

Its explained in the help files of the web interface pretty well.

Offline RN

  • Contributer
  • *
  • Posts: 7
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: Phone Switchboard - 3300 CX 2
« Reply #2 on: November 05, 2015, 10:47:43 AM »
Great, thanks - I'll take a look

Offline RN

  • Contributer
  • *
  • Posts: 7
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: Phone Switchboard - 3300 CX 2
« Reply #3 on: November 06, 2015, 05:47:39 AM »
I may be missing something here - But how would I go about recording the options?

Thanks

Offline x-man

  • Hero Member
  • *****
  • Posts: 1129
  • Country: gb
  • Karma: +25/-0
    • View Profile
Re: Phone Switchboard - 3300 CX 2
« Reply #4 on: November 06, 2015, 09:45:08 AM »
Through the company greeting accessed by the TUI (telephone user interface) usually 999/9999 depending on extension number programming. I think its option 4 then 1.(primary greeting). Then set your incoming number to the embedded voice mail number (same number you have just used to access the TUI).

Offline RN

  • Contributer
  • *
  • Posts: 7
  • Country: gb
  • Karma: +0/-0
    • View Profile
Re: Phone Switchboard - 3300 CX 2
« Reply #5 on: December 11, 2015, 07:00:38 AM »
Great - Thank you!


 

Sitemap 1 2 3 4 5 6 7 8 9 10