MiCollab conflict with Office 2016

[akuhn]

I recently upgraded to Office 365 / 2016.  When MiCollab Client logs in, an error displays:  “The operating system is not presently configured to run this application”

I have uninstalled/reinstalled Office 365 as well as the MiCollab Client.  This does not happen on every machine I’ve done this on - which is good because that would be a disaster and prevent a 365 rollout.  But I would like to know how to eliminate the error, if possible.

Any thoughts?  I may need to uninstall my Visio 2010 presence, and possibly try a new Outlook profile if this is connected to Outlook somehow. 

[boycey9]

Had the same issue with an older version of Visio installed that wasnt part of my 365 subscription, Doesnt happen on PC's that have latest Visio installed and on 365.

[akuhn]

Good suggestion.  Wish it had worked.  I did have Visio 2010 on my laptop.  I immediately uninstalled at your suggestion.  Still happens.  There might be other legacy code on my laptop that I'll need to look for.

This kind of problem can stop a roll out in it's tracks.

[akuhn]

Ok.  I have a work around.  The problem is MiCollab integration with Outlook.  If you go to Programs and Features in Windows 7 and select the MiCollab client, you can chose a "change" in the setup of the program.  You can redX the Outlook Extensions feature and commit the change (best to exit MiCollab first).

Then, restart MiCollab and no more error.  Since this error didn't happen with Outlook 2010 or 2013, this would indicate an incompatibility with Outlook 2016.  This is not a feature we use anyway...not sure if anyone really does.

[Bjensen]

In case anyone still has this issue, this occurs because the "base" version of  MiCollab (platform version 7.0.0.XX) does NOT support Outlook 2016 on Office 365.  The base version is distributed as part of the "new install" package to new Mitel customers.

Support was added for Outlook 2016 in MiCollab platform release 7.1.0.0 and higher.