Author Topic: Unable to Transfer Voicemail Messages  (Read 1662 times)

Offline Gambler

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Unable to Transfer Voicemail Messages
« on: September 23, 2015, 07:06:07 PM »
I am unable to send a VM in my mailbox to another user. I listen to voicemail, press 4 (G), announce the message, send to user.
User gets me announcing message but no meassage.
I checked FCOS for Give messages to active.

Any ideas.



Offline lundah

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Re: Unable to Transfer Voicemail Messages
« Reply #1 on: September 24, 2015, 09:18:20 AM »
Is the mailbox you're trying to give the message to in the same GCOS? Is the message marked confidential? Those 2 things would prevent you from being able to forward a message to another mailbox.

Offline bluewhite4

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Re: Unable to Transfer Voicemail Messages
« Reply #2 on: September 25, 2015, 10:24:03 AM »
Is the person who you're giving the message to, checking/listening to the message via UCA/MiCollab?

I've had several customers who reported this issue, but it ended up being that UCA/MiCollab after an upgrade began nesting the forwarded message underneath the announcement message. You have to click on the little triangle next to the voicemail within UCA/MiCollab to listen to both.


 

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